My experience of Blair Park Care Home has been second to none. Since my father moved into Blair Park in March 2024, I have been very impressed with all aspects of the care he has received. The staff always go above and beyond to ensure that his needs are met and he is really happy there. His accommodation is tastefully decorated, modern, bright and homely; it is always immaculate and spotlessly clean which is down to housekeeping. Everyone is always so friendly and welcoming when I visit and staff really care about the residents, who are always treated with dignity. Staff, including the management, team are very approachable and their door is always open to speak to me if needed. The activity team are always seeking out new activities for the residents to partake in and there are daily activities that everyone can join in with, if they wish. Blair Park is an amazing place and I would have no hesitation in recommending it to others.

The care at Blair Park Care Home is great, all the staff are friendly and helpful and the manager is approachable should I have any questions about my mother's care. The furniture and room are modern and her room is always well cleaned and tidy. There is a fantastic patio area for people to go outside and the food is varied and of a good standard.

Our experience with the team at Blair Park care home has been very professional, empathetic and efficient towards the care that my Mother has received whilst being a resident since June 2023. I feel relaxed regarding her safety and security. The team really care about the welfare of the residents. There is a good routine for meal times and the food that is served seems to be to her liking. Her room is decorated well and comfortable. The car parking has just been improved, which has made it easier when I visit my mother. The activities that she does get involved in she enjoys e.g. the sponsored walk last September. I would recommend Blair Park Care Home in sittingbourne to provide a service to any other relatives without hesitation.

Mum has been at Blair Park Care Home for over three years now. Throughout the whole period of Mum's stay, her care has been excellent. They understand her little quirks and roll with them, whilst still ensuring that she is safe and happy. During Mum's time here there have been substantial improvements to the fabric of the home. There are activities during the day and everyone is encouraged to join in. We are able to visit or take her out whenever we wish without prior arrangement. Food is very good, there are choices for the main meals. Drinks, both hot and cold, are plentiful and fluid intake levels are carefully monitored. I like the regular family meetings which are held so that we know the next big thing planned at Blair Park and also, who the key staff are. I had concerns when Mum first moved in but there was always someone to speak to and reassure me. This reassurance continues as her dementia progresses. Thank you to everyone there.

What can we say about this care home, little gem in Milton Regis? My mother-in-law had only been in there since 1at September 2023 and the staff cared and looked after her fantastically in the short time that she was there, they went above and beyond with every part of her day by day care. Always plenty of activities and events for patients and staff. Not once did she complain about moving in, they made her feel as if she was part of a family.

Mum has been at the care home now for more than four years. Staff have always been considerate and helpful, with Mum's care at the forefront. A special mention to the events team who go above and beyond to make the residents inclusive. Mum enjoys the food, which is always of a very high standard. Mum's room is one of the last to be renovated, even so, it is always tidy and clean. Thank you to all the team.

Our mum has been at this care home for 4 years this year, we can all say how wonderful the staff are. Our mum is always happy, clean and well looked after, the staff give 100% and they always keep you updated with her health and well-being.

My mum has been at Blair Park care home since October 2022 and the staff have always been helpful and supportive. As Mum's needs have changed, staff have adapted their care and ensured that she is happy, well fed and personal care met. The management team are always available for a chat to check on how she is doing and are approachable and ready to listen. The meals provided for her are varied, plentiful and she has a choice at all meal times, she is also provided with snacks and drinks throughout the day and a well-needed ice cream or lolly during the hot weather. Her room is always clean and her clothes are washed daily. The entertainment staff provide activities daily and she is always encouraged to join in. Local entertainers visit and birthday celebrations are promoted. Trips out planned for different residents, this month 7 residents went to a local farm which was very well planned and last Saturday they held a Dementia walk and many residents were enabled to join in with the help of staff.

All my concerns about my mum going to live in a care home disappeared when she moved into Blair Park care home last year. Mum settled in very well. The room she was in was clean, bright and with all her personal things around her, looked lovely. The management and all the staff are wonderful, warm and friendly. They are always happy to chat at any time about Mum. They all work really hard to meet the needs of all the residents. I visit most days and the residents are always content and the staff always greet me with a smile and a cup of tea. The residents can join in with a large range of fun activities and outings organised by the entertainment coordinators. The kitchen staff provide delicious homemade meals. Also tea, coffee and treats throughout the day. Everybody is catered for. The cleaning and laundry staff work very hard to maintain a very high standard at all times. I cannot praise Blair Park enough and would highly recommend it as a happy, secure place for your loved one.

I cannot put into words just how much love and admiration I have for the lovely staff at Blair Park Care Home. My mum spent the last four years of her life at the home, a decision that we now know was the best one we could have made. She was so happy there and they became a second family to her which, for me, was so comforting as I live some distance away. Her last few months were challenging and despite the continuous support and care they gave to Mum, she ended her days there peacefully, not alone but with someone with her all the time, something I will forever be grateful for as I could not get there in time. Thank you all.

My Mum moved into Blair Park Care Home in October last year and right from the start the Management and staff have been supportive, helpful and ready to listen to concerns and discuss Mums care. Even though she has Dementia she says she wouldn't want to be anywhere else and loves her room with all her personal items. The staff are friendly and work extremely hard meeting residents needs and providing a safe and secure environment. The entertainment co-ordinators provide a variety of activities and the kitchen staff offer options for every meal and there are always snacks, cups of tea, cold drinks and a supper if wanted. The cleaning staff have their work cut out with building works going on, will be amazing when finished, and endeavour to maintain a high standard and the laundry ladies never seem to stop. I would definitely recommend Blair Park Care Home as a safe, secure and happy place to be when the time comes.

My mother has been at Blair Park care home for just over a year now, and from the very start, the staff have been amazingly caring and attentive to her with the care they provide. There is a good selection of food at meal times, and the staff always provide cups of tea etc, throughout the day. The activity coordinator does a good job of putting on events and arranging games for everyone to take part in.

From the first time I visited Blair Park care home, I found the staff very professional and caring. I've been very impressed with the care my mother is receiving and have no doubts that she will continue to receive high standards of care. The meals are home cooked and well presented and the activities are well planned with there being a good variety of activities to take part in ranging from puzzles to gardening.

My mum moved to Blair Park Care Home 2 months ago, the staff are amazing, kind, and caring and go above and beyond to ensure my mum is safe and well cared for. The manager and her team are brilliant, with great communication, and always keeping me involved in mum's care. The domestics/laundry/kitchen and maintenance teams are always happy and nothing is ever too much trouble. Mum's room is person-centred with all her own furniture and belongings around her, the food is amazing and all mum's needs are catered for. I would recommend Blair Park to anyone looking for a "home from home" for their loved one.

I have found the staff at Blair Park Care Home to be very committed and go above and beyond in delivering good care to my dad. I can ask the staff or home manager any question or request and nothing is too much bother. They have shown my dad much compassion during his time there and can't fault them for the work they do. There is a lovely outdoor courtyard area for residents to go out into and activities are provided with family and friends welcomed to join in or watch the entertainment.

I can’t thank the staff enough at Blair Park Care Home for the care they show and give to my Mum. My Mum has always been treated with respect and dignity, I couldn’t ask for more. I am updated regularly on how she is doing and should I have any questions there is always someone there to help. My Mum has a lovely room which is always kept clean and there are activities every week which she enjoys and takes part in. Thank you all.

The staff have looked after my mum very well during her time at Blair Park. They are all very committed and have a good understanding of dementia. The food is always good, and there is a nice outdoor area which Mum enjoys. I get regular updates on how she is doing, which gives me great peace of mind, and when I visit, it is obvious just by looking at her that she is being well looked after.

Blair Park is a well presented and beautiful care home with committed and caring staff. The manager is friendly and when I have visited have found the care home to always be clean and warm. The home itself is well decorated with nicely furnished bedrooms and a peaceful secluded garden. I would have no hesitancy in recommending Blair Park to anyone looking for a care home for a loved one.

The staff at Blair Park couldn’t be any kinder or caring, my mum is always treated with the utmost respect. Blair Park is a lovely and safe environment for my mum who has dementia. She is able to move around freely and during the warmer months, there is a lovely garden she can go out into. The food is good and there is a wide range of activities that goes on within Blair Park.

The residents at Blair Park are respected as individuals and are treated with dignity. All the care staff go way beyond with their kind and caring attitude towards the residents. There is a range of activities that the home organises and the food is well presented, appetising and my Dads room is clean, warm and homely. Thank you all for everything you do.

I am very impressed with the care my mother is getting at Blair Park Care Home. The staff are very caring and during lockdown kept me informed on how she was doing which was very reassuring to me. When I’ve visited Blair Park I’ve found the living and communal areas to be clean and the food is good with there being a choice of what to eat. I’d have no hesitation in recommending them.

The staff are kind caring and have a good rapport with my Dad. The staff have done a great job managing through Covid with facilitating garden visits and phone calls to make sure I can see and stay in touch with my Dad for which I am very grateful for. When I visit Blair Park Care Home it has a very homely feel to it and has always been clean and tidy. Thank you all for the great work you do.

Blair Park is a lovely care home and has looked after my father remarkably well. The staff and management are caring, approachable and are good at letting me know if there are any problems with my father's health. The food is wholesome and there is a lovely garden area which my father enjoys spending time in during the warmer months. For anyone looking for a care home, I would highly recommend Blair Park.

The care my father is getting at Blair Park care home is very good. It’s not been easy over the last year due to the pandemic, however, I am happy knowing that my father has been so well cared for during these tricky times and the staff have taken the time to inform me on how my father's wellbeing is. There is wi-fi which has given me the chance to video call my father to see how he is doing. The home is bright, spacious, well maintained and clean. Thank you.

My sister and I have nothing but praise for Blair Park. We were so pleased that the Home turned out to be everything we wanted and our mum has been so happy there during the last year. The manager and her staff are the most wonderful people; always kind, caring and loving, and nothing seems to be too much bother for them. Mum was always clean and well-fed; there were always people to talk to, and she loved to talk! someone to help her and encourage her to take part in activities she hadn't been able to enjoy for many years. I cannot fault Blair Park in any way. This past year has been such a struggle for everybody and we are full of admiration for the way all the staff has maintained such a warm and safe atmosphere for such a long time. Thank you so much, to the manager and everyone for the love you gave to mum. We are so grateful.

A big thank you comes with a sad heart that Mum has left your care. You have all been so kind and loving towards Mum from the moment she entered your care. Your time and understanding with her has allowed us to know that she has always been given a settled environment to live in. I appreciate its not been easy for you since the start of covid, but you all have battled on and put the residents first. I will miss you all and the other resident, but will have fond memories off all the social events that you had and attended. Keep up your good work as you all deserve the highest gratitude's.

I have no words to express my gratitude to all at Blair Care. They took such great care of my Mum. Everyone is so polite, so helpful, so kind, the list of adjectives can go on forever. This is one of the best places and I highly recommend anyone who would like to keep their loved ones in these Angels Care. Truly during this pandemic, everyone at Blair Care had so much time, patience and support to lend to the aged. Thank you all. Much love and regards to these wonder-workers. God bless you and all your families.

The care Blair Park give is second to none. I always receive a warm welcome from the care team and the staff always have time for the residents and their families, I can't fault them. The home is very well organised and there is usually some sort of activity taking place, whether its an entertainer, artists and crafts or a trips out. The home is kept clean, safe and the food is varied, of a high standard and snacks and drinks are available at all times.

We would like to thank you and your staff for looking after our Mother so well for the past 20 months. Her health and well-being improved in leaps and bounds once she became settled at Blair Park. It was lovely to see her smartly turned out, with freshly styled hair, gloriously colourful nail polish and more often than not munching on some tasty snack! It was also great to hear of all the activities that sh had been involved with; drawing, bingo, flower arranging, raffles and even a little singing and dancing! We have no doubt that the constant social interaction along with being well nurtured help our Mother to live as full a life as possible in spite of her various physical ailments and dementia.

For the 3 years that my Mum was resident in Blair Park she only ever received the best care, until her illness, which caused her difficulties she was very happy. She was always treated with great respect and the family welcomed when visiting.

The care of my Grandad was exceptional, from the day he moved in until he recently passed away. The staff are amazing. He was so well looked after and we are especially grateful for the care and attention in his final days and hours. Thank you for giving us peace of mind.

My sister and I chose this home for our 97 year old aunt, as we felt it had such a homely and welcoming atmosphere. We are so impressed with the way our aunt is looked after by the wonderful, kind and caring staff. Although she was reluctant to leave her flat, our aunt has thrived in this home and seems so much happier. There are activities and entertainment to stimulate and enjoy, as well as lots of little treats - chocolate bars, fruit or ice cream in the afternoon. We would not hesitate to recommend this outstanding care home.

The staff at Blair Park are dedicated and personable. My sister is in good hands, she is treated with respect and professionalism. The premises are well maintained and clean. Each resident is treated as an individual with careful care.

My mother lived here for the last 3 years of her life. All the staff treated her with dignity and respect and they went out of their way particularly for the last 6 months of her life. I cannot thank them enough for their support.

As a family, we are more than happy with the level of care shown to my mother. The staff are friendly and caring. My mother is happy and well looked after and a difficult decision has proven to be the right decision.

After a very difficult decision to put mum in a care home. As a family, we cannot praise Blair Park enough. The care mum has received and the support we have had has been excellent. The staff are warm, caring and nothing is too much trouble. There is always a lovely atmosphere when we go and visit. We as a family couldn't be happier.

We visited a number of care homes before choosing Blair Park. We were struck with the warm feeling you got when entering. The staff are excellent, caring and friendly. Nothing seems to be too much trouble for any of them. There is a wonderful feeling of happiness in the home.

To all the staff at Blair Park, thank you for the loving care you gave my mother. From the laundry staff, cooks and carers I am grateful from the bottom of my heart. You cared for her as if she was one of your own family. I will never forget the support you gave to me and my father.

We cannot put into words how grateful we are for the love and care you have give our Grandma over the past few years. At such a difficult time for our family it has brought us much comfort knowing that she has been in the best place possible, under your care. She was the most thoughtful and caring lady who spent a lot of her time helping others and she would be so thankful for everything you have done.

To all the staff at Blair Park Care Home. Many many thanks for taking such good care of our Mum. It was always such a great comfort for us knowing that she was well cared for. It is a very difficult job and you all carried out your roles with dignity and respect. Thank you.

My wife and I want to thank you and your staff for helping to make my mothers 90th birthday celebration so successful, we all had a great afternoon, thank you.

I am writing to thank you and your staff for organising such a wonderful party for mu mothers 90th birthday. She had a marvellous time as did the family and it was good that we were able to help celebrate the other two birthdays that occurred on the same day. What a great party atmosphere! Everything combined to make a memorable time. The entertainment, the mayors visit, the flowers, balloons, cake and food....and the Sherry! Above all what made the day so special was the way staff worked so hard to ensure that everyone had such a good birthday experience. Thank you all.

A big thank you to all the staff at Blair Park for the care our loved one received from you during her stay. She was always so well looked after and we know just how much she appreciated your thoughtfulness and consideration of her needs. We know you have a very difficult job to do and it takes special people like you to maintain such a high level of care, sometimes in very touch circumstances. In recent years, as her dementia took a greater and greater toll on her life, she was no longer the special lady we all knew and loved, but you all continued to care for her. For this we thank you so much for.

My mum suffers from dementia and needs twenty-four-hour care. We looked at several homes in the area but settled on Blair Park.It was so homely when we walked in. We found the staff so caring and helpful. Such a lovely atmosphere and mum settled in so well and is very happy there.

I was so anxious about Mum going into care but from day one, the manager and staff have helped me to come to terms with the fact I couldn't cope any longer with Mums needs.The home is a proper home, the staff are welcoming and nothing is too much trouble.Mum is happy with company all day and care overnight, the food looks very nice and the clients are happy. That's all I wanted, my mum to be cared for and happy after a life devoted to others.Thank you from the bottom of my heart for everything you do and if I need care in the future I hope you're there for me.

Since my mother went into Blair Park all the family have been impressed with the care she has received. We are particularly impressed with the level of care given by all the staff. We are impressed with the staff involving the residents in many activities. Our queries and questions are always attended to and acted on where needed. The family feel totally confident that Blair Park will look after mother to a high standard which is such a comfort to us all. Mother likes her room, the food, activities and above all, the staff. We have recommended Blair Park to others and will continue to do so.

We feel very satisfied with the care and attention my mother receives from the home and the friendliness of the staff.

Before Mum needed more care than I could give, I had a bad image of care homes in my head. Then I learnt what a good care home is like. Blair Park gave mum the care and attention all of us need. She was happy there and for that, I am so grateful. The staff treat the residents with respect. The atmosphere is one of happiness and comfort. The staff are cheerful and ensure that everyone is cared for properly. I could not have found a better place for Mum to end her days.

The staff at this care home are always welcoming and approachable. They always have time for the residents and chat to them by name. The residents here enjoy the activities that are set out for them and there is generally plenty going on but obviously, there is down time too.

I found the home to feel a warm and friendly place, the staff of all ages keen to please and very helpful. I have recommended it to all the people looking for a safe place for their loved ones.

Whenever I have visited staff have been very welcoming. My aunt is clean and tidy sitting in her favourite place if this is what she wants. Drinks food and snacks are given regularly and offered to residents. This includes fruit and sweets as a treat between meals. They provide activities weekly. Also, a hairdresser and chiropodist visit regularly. They also have visiting singers- musicians- acts over the year. There is a garden area and patio area used in good weather and also used for activities.

After researching other local facilities with both my parents they decided to apply to Blair Park. Since arriving they have both been cared for extremely well. They have a lovely double room which is always very clean and warm. All the staff are so friendly and nothing is too much trouble. I feel my parents have been very lucky to have a place at Blair Park as it's now become a place they call home.

Staff are very good. Residents are kept active where possible with regular things on to keep them entertained using music and singing, professional entertainers used regularly. Ladies have their hair and nails done and males are kept smart with hair and nails kept neat - a very important thing to me. Relatives are encouraged to visit and get involved with everything. A very happy home.

My mother has been at Blair Park for seven months. I have been very impressed with the care mum receives. The staff (all) are very kind and caring including the managers. The residents are treated with dignity and respect, all look very clean in their appearance. The food and choice looks appetising and they get extras of bananas, choc bars in the afternoons. There is regular entertainment, nails painted, bingo etc. The home is always warm, clean, also toilets. My mother commented that staff were very kind, They also pay good attention to their needs. We feel confident we have chosen the right care home which gives us peace of mind and would recommend it to friends and neighbours.

The staff are always caring and friendly to both myself and the residents. Whenever I visit the atmosphere is always joyful with staff interacting with residents.

To all the staff at Blair Park thank you so much for attending Dad's funeral on Monday and the absolutely gorgeous flower tribute. Having you there made it all the more special and memorable us and once again for all the kindness and care you've shown the family. We are extremely grateful and long may you continue to provide such wonderful care, compassion and kindness to all who are fortunate enough to end their days in your exceptional care.

The staff at Charing House care home have been so supportive to myself and my mother since she was admitted. It was never an easy decision for my mother to move into a care home, however it ended up being the right one. The staff are fantastic and support her with her care needs and since moving in I have noticed her physical and social health improve. The care home is safe, warm and there are a lot of activities taking place.

Having my mum at Charing House care home is a big relief and a great comfort knowing that she is being so well cared for. The staff are brilliant, they are attentive, caring and have always communicated with myself well about my mother's well-being. Her room is kept clean and her clothing is well looked after and put away near and tidy.

My Mum is well cared for at Charing House Care and Nursing Home. The manager and staff are amazing, whenever I pop in to see her she is happy and well dressed. The home is lovely with there being a nice garden area and her room is spacious and clean. There are plenty of activities going on within the home which is lovely to see.

The staff are fantastic at Charing House care home in Gillingham. My father is looked after superbly well and with the utmost care. I cannot thank the staff enough. There are a lot of activities put on, and all residents are encouraged to join in, and the food is good with there being plenty of drinks and snacks throughout the day.

I am so grateful to all the staff and manager at Charing House care home in gillingham. My Mum has settled in so well and I'm pleased she is now in safe and professional care. My mum's health and well being have greatly improved since she arrived at Charing House, she is eating well and is interacting with others. The facilities are very clean and there are wonderful communal areas for all residents and their visitors to relax in.

The standard of care at Charing House care home in gillingham is admirable. Whilst being a large care home, it is divided up into separate wings, which makes it feel very homely. The staff that look after my mother are all knowledgeable, well-trained and caring. The activities are engaging, and there is a fantastic outside garden area in which my mother and others enjoy spending time in.

My mum suffers from dementia and can be challenging at times however the care staff at Charing House care home are very patient with her and give her the time she needs which I am grateful for. They do lots of activities which everyone is encouraged to take part in and there is a nice outdoor garden area. The food is well made with lots of variety and the home is clean.

I chose Charing House care home after viewing several care homes for my Father. I knew after viewing the home with the manager that Charing House was the right place for him and I’m happy to say they have met my expectations. The staff is very committed and caring, regular events are put on which friends and family are always invited and encouraged to take part. The food is good and everywhere is kept clean and tidy.

The staff at Charing House care home are very experienced and professional, providing fantastic care for my mum. They treat her with dignity and respect, nothing is ever too much bother and there is always someone around should I have any questions. There is always something going on within Charing House whether it be activities, entertainers etc. and the food is delicious.

The staff at Charing House care home are very friendly and caring, I can’t fault the care and compassion they have shown my father. I would have no hesitation at all in recommending this home to anyone looking for a care home for a loved one. The home is kept clean, the food is good and there are plenty of activities put on.

I am very happy with the care my Mum is getting at Charing House care home. The manager is always available to chat and all the staff are very friendly. Charing House is kept spotlessly clean and the activities staff do a wonderful job in sorting out games, puzzles etc. for my Mum and others to get involved with.

I’ve found the staff and management to be very polite and approachable at Charing House care home, nothing ever seems too much trouble and I’m given regular updates on how Mum is getting on with her health and day-to-day living. The home is bright and clean and has a lovely garden which is enjoyed by my mother and others.

I couldn’t have been happier with the choice I made by choosing Charing House Care & Nursing Home to look after my mother. Charing House is a very well-run care home with incredibly committed and caring staff. The atmosphere of the home is peaceful but vibrant and is clean throughout.

The staff at Charing House care home all deserve so much praise for the work they do. They are supportive and attentive towards my father, for which I am truly grateful for. The home is well run, with it being kept clean, and entertainment and activities are put on for everyone to take part in.

We must thank all the staff for looking after our mum so well for the last eleven years. She sadly passed away at the beginning of April and we were so pleased that the last years of her life were spent in such a lovely environment with caring staff to look after her. Her family recommend Charing House Care Home to anyone looking for residential care for a loved one.

Charing House care home is a lovely home. The staff are very helpful and attentive in caring for my dad and can see from when I visit him that he is happy there. The facilities are great with there being lovely rooms and lots of outdoor space. I would highly recommend Charing House Care Home.

During my mum's time at Charing House Care Home I have found the staff to be exceptional in all areas of care they provide to her. Management are always around and happy to chat, should I have any questions about my mum's care, and when I visit I've always found Charing House to be clean and tidy.

It is lovely when I visit my father, to see how well he is being looked after. The staff are very caring and have gotten to know him very well during his time at Charing House care home and know when I go home that he is in safe hands. Charing House employs an activity coordinator who does a great job in organising events and activities, which my father enjoys and takes part in. Thank you, everyone.

Charing House Care & Nursing Home is a wonderful place to live. The management and staff are excellent and do everything they can to make sure my mum is being well cared for and have nothing but praise for them for the work they do. Her bedroom and communal spaces are well kept, clean and there is a lovely secure garden area which is nice during the warmer weather.

The staff at Charing House Care Home are exceptional and have left no doubt in my mind that I chose the right care home for my mother and have shown nothing but dignity and respect towards her. Charing House takes care of everything, her meals, laundry and medication, nothing is too much trouble. Her room is well furnished and kept tidy and when I have visited the staff are very friendly and welcoming towards me.

I would like to take this opportunity to thank all the kind staff on the George Smith Wing who looked after my partner. My partner passed away on the 4th of April at Charing House. But the care she received was first-class. Thank you for all you did for my partner.

Charing House Care & Nursing Home has met all my expectations and more. The staff are compassionate, friendly and have built up a good relationship with my father. The care home is kept clean and the activities staff do a really good job in creating a pleasant atmosphere with games and music for my father and other residents. The food is excellent and the management are accessible if and when I have any questions about my father's health.

I found it very difficult having to look for a care home for my dad, it wasn’t easy trying to find a care home which could give him the care he needed. However, after looking at many care homes I decided that Charing House Care & Nursing Home was the best place for him. The staff at Charing House are very kind, caring and I am confident that he is in the best place he possibly can be. He enjoys the company of the other residents and the home is clean and activities are provided on a daily basis.

The care my father receives at Charing House Care & Nursing Home is of the highest quality and I’ve been very impressed with how the staff interact and care for him. They all show such compassion towards my father I can’t praise them enough. My father's room is kept clean, washing taken care of and a variety of activities and entertainment takes place, there is also a lovely secluded outdoor garden area which my father and other residents enjoy. I couldn’t have wished to have chosen a better care home for my father to be cared by. Thank you all.

My mum is very happy at Charing House Care & Nursing Home and all aspects of her care are met to a high standard. The staff and management are caring and very knowledgeable, should I have any questions about my mum's health they are always quick to respond. The home is kept clean and they have a wide range of activities for residents to take part in eg. painting, gardeners etc.

My father's room is comfortable, has en-suite facilities and is well furnished. Charing House has a large dining room, lounge and has a beautiful, fully accessible garden. The staff are attentive, kind, caring, patient and keep me informed of any medical issues that may occur with my father and make the necessary arrangements to see the dentist, nurse etc. My father is offered plenty of food, which he enjoys and is of good quality.

There is no doubt in my mind that choosing Charing House Care & Nursing Home was the right decision for my mum. My mum has dementia, which can be challenging however, the staff are caring, attentive and give my mum the time and attention she needs to look after her. The staff and manager keep me informed about any issues that arise with my mum's care and the activities staff do a fantastic job arranging events to keep my mum and the other residents stimulated.

I would like to say how lovely all the staff have been in Barry Wing with GB's move to Charing House. Everyone is friendly & approachable & I have never at any stage been made to feel that I am a nuisance with my worries & enquiries. GB has many complex issues & I know that transferring GB & getting used to her ways & needs is not easy. What I have loved is they are not too proud to talk to me & ask me questions or ask where to go to get the answers, which feels me full of confidence that they will find the answers if they do not have them yet. I have been able to bring all GB's furniture & general 'stuff' so that her room is set up nice for her needs & comfort. Also that she has some familiar bits around her. The home is beautifully decorated & well cared for. Management approachable & friendly. The care staff stick around because of this & one thing that lets you know all is as well as can be, is staff that are happy to stay in their jobs. Jenny (member of staff) is especially lovely & said 'that she would look after GB like she was her own'. I cannot ask for any more from someone.

Charing House is set in a great location, overlooking Gillingham Park which is easily accessible for its residents. Our service user was the first to join the LD nursing wing after being in a hospital environment for approx. 12 years. The management at Charing House, and staff on the Barry Hodgman wing consistently work in a person-centred manner and did their best to ensure a smooth transition for this individual, avoiding what could have been a destabilising time for him. The staff strive to improve each individual's quality of life and the residents currently on the wing appear happy and content.

The staff at Charing House are very friendly professional welcoming and polite. The care and safety of the residents is their top priority and is a care home where everyone is treated with dignity and compassion. The food is good and there is always a choice of what to eat. My mum is encouraged to take part in the activities and enjoys the company of the other residents. The home is warm clean and a pleasant environment to be in. For anyone looking for a care home for their friend or relative, I would strongly recommend Charing House.

Since my mother moved into Charing House she has been treated with respect and love at all times. There is a positive culture at the home, the staff are lovely and always make time to chat with her. There is a dedicated activities team that goes out of their way to provide entertainment and games like bingo, gardening etc. For the residents and my Mum very much enjoys the cooked breakfast the home does. I am so grateful for everything the home has done for my mother. Thank you all so much

The staff and facilities at Charing House care home are fantastic. The care and attention they show my mum is outstanding. They have devoted staff who work tirelessly to give the best care possible. The activities staff have done a superb job with helping Mum use Skype to keep in touch with us during these tough times and we can see through chatting with her that she is being well looked after.

My mother has received remarkably good care whilst being at Charing House care home, all her needs are met both emotionally and physically. It’s not easy having someone you love have dementia, especially though these difficult times however the staff have been very supportive towards my mother and myself. I couldn’t ask for better care. Thank you

My father has been well looked after at Charing House. It’s not been easy what with the current pandemic, however, Charing House have done a great job in letting me know how my father is getting on and for keeping him and the other residents safe. The staff are dedicated, friendly, attentive and the home has a great atmosphere, you can see the staff genuinely care. I couldn’t have asked for a better care home for him.

My brother was in Charing House. He was discharged from hospital in a very poorly state. Charing House was amazing, so, so caring, kind and extremely lovely. They cared for my brother to the end of his life. I am truly grateful to all the staff. I will never forget the care and love they gave my brother for the two weeks he was there. Thank you, Charing House.

My mother has been at Charing House since August 2017. The staff and management have always been supportive, not only to my Mother but to family members too. Mum has received excellent care and I am kept informed of any health or other issues during this difficult time. I could not have asked for a better care home for Mum.

My mother has been at Charing House for a while now. I am really happy with the care Mum receives. Mum always looks happy and healthy so I really can’t ask for anymore. Charing House built a pagoda earlier in the year and last time I was there I saw Mum and all the residents outside under the pagoda, while there was a singer there performing to them all. It is such a great thing for them to have built and has certainly been very good throughout Covid-19 as they are continuing with these special activities that I know my Mum enjoys.

The level of care the staff give to the residents is exceptional. The staff are always welcoming, compassionate and respectful towards my Mum and other residents. It gives me peace of mind knowing my Mum is being so well cared for. She is happy, well looked after and her room is spacious and clean, I couldn’t ask for more. Would highly recommend Charing House to anyone looking for a care home.

During the current climate, all I can say is a very big thank you for taking such great care over my sister. She always, when I spoke to her, seemed happy with the care she received. When I had concerns and worries I was always able to speak with staff nurses and admin regularly and if not available they would phone me back. Her key worker also put my mind at rest. It has been difficult with her loss but staff come out to wave her farewell.

The staff at Charing House Care & Nursing Home are great, they treat my Mum as they would their own. I go about my day knowing that she is being well cared for. The home is maintained to a good standard and there are no offensive smells. The home encourages my Mum to participate in the activities, which keep her active and they let me know if there are any changes to her health. Thank you for all your hard work.

This is an excellent home. The home is beautifully decorated throughout and has a homely feel to it from the moment you walk through the front door. The staff are great if ever I have any questions about my Dad's care, medication etc someone is always there to help. Thank you, everyone, at Charing House.

We saw several care homes before choosing Charing House. The home has an inviting warm feel to it and the staff are always helpful. Activities take place throughout the week, as well as outside entertainment coming into the home. Mum's room is kept clean and tidy and the food is good.

I found Charing House excellent. Very caring staff and lovely and clean. Would recommend to anyone.

I cannot praise this home enough. My mother was there for seven years so it is not a snap decision. She exceptionally well cared for every day. The home organised trips and activities for the able and visiting activities for the less able. The home is always very clean and tidy. The food is very good. The staff are always eager to please very caring. We found this home by chance and we count our blessings every day.

I have been pleased with how C/H has swiftly helped in the transition of Hospital to nursing home and the standard of care given to my mother.The staff and nurses, including the carers the kitchen staff, cleaners and laundry staff have helped in providing a high level of work ethic and respect surrounding my mother's needs. I cannot thank you enough for allowing the rest of the family to be engaged on a daily basis with my mother, thank you.

I can't speak highly enough of Charing House. Firstly it's a beautiful building, very clean, warm and well furnished. Secondly, the care provided is exceptional. In these days of negative reports and concerns about care homes, I feel lucky to have found a place for my Mum at Charing House. She was happy there and was extremely well cared for. The staff treated her with respect and dignity and always took her preferences into account when entering her room. I have been kept well informed of her well being especially towards the end of her days.

I find Charing House very good. All staff are very good, pleasant and caring.

The present team on the George Smith are efficient, work well together, caring and my wife responds to them. Overall I am very pleased with my wife's care. The activity team are introducing new ideas.

Mum was only in Charing House for a few weeks for end of life care. She was looked after so well. Staff were kind and efficient on the occasions I saw them interact with mum. The home is lovely, beautifully laid out and the rooms very pleasant and peaceful. Senior staff always had time to update on mum's condition. A good, comfortable place to end her days.

Mum moved into the home in February 2012 until she passed away on 22 May 2018. She was always treated with kindness and dignity even at the very end. The management and carers provided an excellent service during her stay.

We feel that the home we have chosen is a very well kept and maintained home. The staff are very friendly and accommodating. Management is very approachable and nothing is too much trouble.

All the staff are excellent. They are kind, compassionate and professional. They cared for my dad right up to the very end and even after he died (last night).

We would like to thank you and your team on the nursing wing for the care and respect that you provided to our father for the short time he was with you. Your team were exemplary in the level of tenderness that they showed him and professionalism in the way in which they went about their duties.

I wanted to write and thank you and all your staff at Charing House Care Home for the care that you gave to my Mum, while she was with you. I know you all made her as comfortable as possible. She was always telling me how good everyone was and how well she was looked after. I have told the doctor that I would not hesitate to recommend Charing House to anyone.

My mother was extremely well cared for during her three years in nursing care in Charing House. Everyone did their very best to address her needs and I will always be grateful for the care she received. Thank you to everyone - you looked after Mum really well.

Our Dads home was Charing House, Gillingham for the last 3 years of his life. He was not only cared for but he was loved by the members of staff as though they were his own family. Each time we took him out for days, upon return, he would always comment "I Love It Here". The meals and snacks are varied and of an exceptionally high standard, we know this as we have always been welcome to take a meal with Dad. We first introduced Dad to the home as a 5* Hotel to settle him in. This would be the same today as the food, snacks, facilities, cleanliness, hygiene and above all the Staff are of an exceptionally high standard. All of Dads family would highly recommend this home to anyone that has Dementia.

My mother was a resident at Charing House for almost 5 years during which time her family visited regularly and we were always pleased to see how well cared for and happy she was. All of the staff were pleasant and couldn't do enough for her, especially in the last weeks of her life when she was treated with the utmost dignity and respect, for which we are extremely grateful. We would highly recommend this care home.

Set in the original Municipal Buildings, Charing House is directly adjacent to Gillingham Park and therefore gives a relaxing outlook from many of the residents' rooms and also the facility for residents to be able to walk with their families around the park, if sufficiently mobile to do so. In our opinion, care is of a high standard at Charing House and we have been very happy with how our loved one is treated. We would highly recommend this care home to others seeking a clean, caring and dignified environment for their relative.

Our family were devasted when mum and dad's needs meant they both needed to go in a residential environment. We then found Chippendayle Lodge care home. Chippendayle is a friendly, caring, relaxed, safe residential home where the care for them both was all we could ask for. Sadly dad passed away last year and mum has recently passed after suffering from severe Alzheimer's. All the staff from the carers to support staff at Chippendayle are amazing. They are friendly, caring and loving to all the residents and treat them with dignity and respect. The residents are their prime priority. We were kept fully informed of both mum and dad's welfare and needs. The addition of an enthusiastic activities manager has greatly enhanced the facilities offered. With a new manager now in place, we know Chippendayle will continue to thrive and provide an even better environment for the residents to live. We would have no hesitation in recommending Chippendayle to others.

Over all very good. Carers are nice and caring and the care home is lovely. All in all five star. The new manager is making some good changes for the residents. As I see my wife on a regular basis, I can feel the difference for the good.

In the two years that my wife has now been at Chippendayle Lodge Care Home - receiving the best of care for her condition (Alzheimer's) - I continue to be fully satisfied with the love and attention she receives from all of the staff, particularly the carers who do an excellent job, given the challenges they face working in such an environment. The management of the home overall is first class - they're always available to listen to relatives concerns and requests - and all the residents enjoy various activities and entertainment which keep them occupied and as happy as they can be.

My dad is a resident at the home and is extremely happy. He feels it's like home, the staff are very caring and spend time with him during the day. I'm delighted with the improvements since the new manager arrived last month, They are always around the home and interacts with all the residents making sure they are ok, they are active in managing the staff and encourages them to mix with the residents. I'm always made to feel very welcome when I visit. The garden is also looking amazing since it had its new makeover!

My dad is a resident at the home and is extremely happy. He feels it's like home, the staff are very caring and spend time with him during the day. I'm delighted with the improvements since the new manager arrived last month, They are always around the home and interacts with all the residents making sure they are ok, they are active in managing the staff and encourages them to mix with the residents. I'm always made to feel very welcome when I visit. The garden is also looking amazing since it had its new makeover!

My mum has settled in so well here, she feels safe, comfortable and very well looked after. The staff who care for her are lovely, so friendly and helpful. They keep us in touch with how she is, and are always happy to discuss her care needs with us. It’s a real comfort to know she is being cared for so well, and she is happy.

My mum has been at Chips since my dad died, last April and we're very happy with the care that she has received. Mum has dementia but always enjoys company and the care staff have always been so friendly and caring towards her. They all know her name and have been great at settling her in and paying attention to her particular needs. The carers are very gentle with her as Mum now needs a lot more help due to her dementia progression. They also learnt very quickly who all the family members are and are always happy to chat with us if we or they have any concerns. There's also a lovely activities lady who is working really hard to keep everyone engaged and active.

My dad has been living at Chippendayle Lodge care home for nearly a year, and I can not fault his care in any way. Management and all staff are outstanding, and nothing is too much trouble for them. My dad is extremely happy with his care, and the staff treat him like family. I would highly recommend this home. I have scored high on everything except activities being satisfactory as they have now started more since Covid restrictions, but I'd like to see more in place for the future. Thank you to all the staff who take great care of my dad!

I was devastated when my wife (forty-eight years married) had to go into permanent care due to advanced Alzheimer's. After visiting numerous care homes I settled on Chippendayle Lodge Care Home and in retrospect, six months after moving in, my dear wife is as happy and settled as she could be. What a great decision that was! The well trained staff treat her with utmost care and respect. I have visited her virtually every day since she has been there and if I have any questions, concerns or issues they are dealt with and resolved immediately by the management. My opinion therefore is that the home is exceptionally well led by a highly competent Manager, Assistant Manager and senior Health Care Assistant, all of whom display genuine care and compassion in their tough and challenging roles. The recent appointment of a new Activities coordinator has added a huge additional benefit to the residents who now enjoy lots of varied and enjoyable activities each day.

My dad has been living at Chippendayle Lodge for nearly a year, and I can not fault his care in any way. Management and all staff are outstanding, and nothing is too much trouble for them. My dad is extremely happy with his care, and the staff treat him like family. I would highly recommend this home. I have scored high on everything except activities being satisfactory as they have now started more since Covid restrictions, but I'd like to see more in place for the future. Thank you to all the staff who take great care of my dad!

Chippendayle Lodge is a modern, spacious and clean care home with good facilities. The staff have a wonderful attitude towards my mother and the other residents in the manner they interact with them and if ever I have any questions about my mother the manager is very helpful in answering them.

My dad booked to move in as he has Alzheimer’s and living on his own was getting too much for him as I was worried he may have an accident. We read other reviews and went to have a look around. From the first meeting, the manager couldn’t have been more welcoming and went out her way to make my dad and myself feel at ease with the decision to take a place. Unfortunately, my dad went into hospital the day before the moving date but without any questions, the manager unpacked all his personal belongings ready for his arrival, this ended up being a few weeks later and dads condition had deteriorated over the weeks in hospital but he was still able to move in as planned. All the staff are friendly and handle dads sense of humour well, happy to give me regular updates on dads progress and health, dignity and personal care is carried out perfectly by all the staff and dad has settled in well, I’m sure this has a lot to do with the way the staff treat him and the regular cups of tea and biscuits on offer!

I have always been satisfied with the care my 99-year-old mother receives. However, my mum has recently been ill, and the management and staff have been wonderful, so caring and professional not only to my mum's needs but also to my brother and myself. So compassionate and understanding to our needs as family members. Thank you, Chipps; you are all amazing.

My father has been a resident at Chippendayle Lodge Care Home for the last two years. I have always been satisfied with the care he’s received. I am so grateful to all the staff, they have always gone that extra mile every day to make sure my father gets the care he needs. The lady who organises the activities works very hard organising games and window visits for the residents and has also arranged many online chat calls to take place between my father and myself.

I wouldn't hesitate in recommending Chippendayle Lodge to anyone looking for a care home for their loved one. The home is clean and tidy, the staff team are kind, caring and friendly and the home has a very warm welcoming atmosphere. Whenever I visit Dad I am always offered a drink and the home lets me know how my Dad is getting on. Thank you all for the amazing work you do.

I cannot put into words my gratitude for the truly outstanding level of care my mum has received since moving into Chippendayle Lodge. It is clear at all times that staff care deeply about the residents on a highly individualised basis. Mum is always beautifully dressed, wearing makeup and her nails done and speaks highly and with real affection for the staff. Her room is comfortable and immaculately clean; the food goes down a treat and staff are always interacting with residents. I am a local GP so have plenty of experiencing visiting residential care homes and this one stands out. It is incredibly humbling to see this level of professionalism and care being delivered daily. A real home from home for Mum and somewhere we are always made to feel welcome as her family. Thank you again from all the family.

Mum is always treated with dignity and respect at all times. The staff are extremely caring and nothing is ever too much trouble. It's very clean and never smells as some homes do. Food is extremely nice and again, kitchen staff lovely. If someone asked what home to put a relative in, it would be here. Mum likes it here now and so are we, as a family, pleased she is so well looked after. They also support myself and my sister.

My sister, the resident in this care home settled well from day one. The staff are very caring and kind. The food is really excellent. If the need arises in the future, I have told my sons that I would be very happy to go there.

My mother had 10 weeks at this home due to me, her youngest daughter (carer), as I had major bowel surgery. My Mum and I looked around before we booked her in, and from day one the staff were polite and always had a smile, nothing was too much trouble. Carers are/were amazing, food excellent, well everything was fantastic. We would recommend this home to anyone. Management fantastic too, so a massive thank you.

The staff at Chippendayle Lodge are endlessly kind, thoughtful and professional. They anticipate problems and put procedures in place to avoid embarrassment or discomfort. Staff treat residents as individuals and always with respect.

My mother has been at Chippendayle Lodge now for 6 months. She has a lovely room overlooking the garden which is well maintained. The staff cannot do enough for her, if she requests any food or isn't happy with what is on offer on the day the kitchen will always make her something else. I visit the home regularly and I have always found the staff to be happy and very helpful.

My mum has been a resident of Chippendayle Lodge for the last year. All the staff are an absolute asset to the company as the care they give is top quality. Whatever concern or reassurance we have needed has always been met by the staff and we can not ask for more to be done knowing that our mother is in a loving and caring environment gives at peace at mind.

The staff at Chippendayle Lodge are polite, friendly and keep me up to date on how my dad is getting on. Dad's room is kept clean. There is a good atmosphere around the home. Activities take place regularly and there are several lounge areas for residents to relax in.

My brother-in-law has been happy for the past four years. Staff were very good and helpful. My brother-in-law looked on the home as his home and was very happy there. The food was very good.

My mother was admitted in Feb 2017 initially into their respite room and subsequently into a permanent room; she is well looked after and is gaining weight well as she likes the food provided. The staff are always very helpful whatever time I visit. The garden outside is much enjoyed now summer is here and gives an opportunity for more exercise and a topic for conversation. Chippendayle Lodge is the perfect place to look after mum and cope brilliantly with her complicated medical needs and daily care.

The above home is exemplary. I cannot find fault. The staff (although underpaid) are brilliant, hardworking and friendly. The management (at the home) are proficient and helpful beyond measure.

My nan has been living at Chippendayle Lodge for 8 months now and we have nothing but praise for the service! My nan has 'come alive' again! All standards are exceptionally high and it is like 'home away from home'. You can easily see that all the staff there including the chefs really care for the residents and it's not just a job. We as a family can not recommend this care home enough.

Hillbeck care home was by far the best care home i saw when looking for somewhere for my mother and I've never regretted choosing them. The manager has been extremely supportive throughout the moving in process and the staff are very polite and caring. Mums room is modern and nicely decorated as is the whole care home and it's nice when they arrange for outside entertainers to come in.

The care and staff at Hillbeck Care Home are of the highest level. They are friendly and always there to go through any problems or questions I may have. My mum is very well looked after and there are always activities for people to do, I can't thank the staff and the manager enough for the work they do and the care they have shown to my mum.

My father is extremely well cared for at Hillbeck care home, all the staff show respect and love towards him. The home is always a happy place to be in with everywhere being nicely decorated and always some form of activity/entertainment going on. The meals are very good and varied, and the manager's door is always open if I need to chat about anything.

In the year my mum has been a resident all Staff have always been respectful, and happy and treat everyone, residents and their families with empathy and compassion. Nothing is ever too much trouble. Questions are answered straight away. If the member of staff doesn't know or isn't sure they go and find someone who does know. A member of my family has health issues - any time residents show symptoms of any illnesses we are e-mailed and kept informed so we can make the decision as to visit or not. Safeguarding everyone is their priority. The manager has always answers my emails by return. I am always kept updated on all upcoming events. I couldn't wish for a safer place for my mum. I am confident and happy to recommend Hillbeck care home.

I visit my mum a few times a week and every time I visit I can see she is being well cared for. The staff at Hillbeck care home are superb at making sure she is well dressed, content and well catered for with food and drinks. The manager and deputy manager are very approachable and keep me well informed if there are any issues with Mum's day-to-day living.

As soon as we arrived at Hillbeck care home we knew that it was the right care home for our Mum. Hillbeck is light, airy, spacious and clean with good sized rooms and caring and friendly staff. Mum has a lovely room overlooking the garden and is well looked after by the staff who treat every resident as an individual. Mum has needed additional care as her Alzheimers has progressed but care needs are regularly reviewed and catered for. We can't praise the management and staff highly enough. We are kept well informed about Mum's care and families are made welcome for visits and invited to regular seasonal parties. Residents have a wide range of activities and entertainment opportunities. We would highly recommend Hillbeck care home to any families in need of an excellent care home for their loved ones.

I looked at 7 care homes with my sister-in-law and as soon as we walked into the friendly, clean, welcoming Hillbeck we both said ‘This is the one!’ Straight away I could feel the kindness of the staff and could see that it was very clean and welcoming and the residents looked happy and relaxed. I know my father-in-law is so well looked after and is content and all his needs are met. I can’t speak highly enough about the whole team, they are always warm but professional and go above and beyond. The family and I can sleep well knowing our loved one is looked after so well and I have recommended Hillbeck care home to many people. They have lifted a huge weight off of our shoulders as a family and can’t thank them enough.

The staff and management at Hillbeck care home are amazing. They went out of their way to accommodate my mother and treated her with kindness and dignity throughout her journey to the end of life. Myself and my siblings felt truly humbled by their support and care, they went above and beyond any expectations we may have had. Throughout our visits we saw their compassion extended to all residents and although my mother wasn’t able to take part in the activities they were plentiful and fun. We had looked at a lot of care homes and Hillbeck stood head and shoulders above all of them.

Our Mum was only in Hillbeck care home for four weeks sadly but the whole family was welcomed wholeheartedly by the team from the moment we first visited. The staff really do care for their residents and their families as individuals and nothing was too much trouble for them. The atmosphere in the home as a result is uplifting, head and shoulders above any other home we looked at. This is what we wanted for Mum. Being in Hillbeck enabled us to spend time with Mum without worrying about the distractions of her everyday living, as the staff did all of this. The physical environment is lovely too, light, airy and spotlessly clean. We cannot recommend Hillbeck highly enough and if I ever needed the type of care Hillbeck provides, this is where I would want to be.

Having looked at many care homes before choosing Hillbeck I can safely say I made the right choice, the care that has been given to my mother has been amazing. The staff are all so caring towards her and they take the time to speak to her throughout the day. There is a good selection of food with plenty of tea and coffee offered during the course of the day and her room is kept neat and tidy.

My mum moved into Hillbeck Residential Care Home recently, and since she’s been there, we have found the staff to be caring and approachable. The meals are good with there being lots to choose from and the rooms are well furnished and of a good size.

The staff and management at Hillbeck care home are first class with the care they give to my mother and other residents. The management team do an excellent job in keeping myself and my family informed on how our mother is doing, which is of great comfort to us. The cook and catering staff produce wholesome food and the housekeeping team do a great job in keeping all areas of the care home clean and smelling fresh.

I would like to thank each and every one of the wonderful people that work at this home. From January 2020 they looked after my father who suffered from dementia which became progressively worse until he passed away in October this year. The care he was given was exceptional and he was always treated as an individual and encouraged to do what he enjoyed. From the moment I first arrived with him, you could feel the happy atmosphere and see the people in your care were happy and well looked after, it felt like I was leaving him with family. Everyone I met at this home was friendly and helpful and you could see they truly cared about the loved ones we entrusted to them. During the Covid lockdown, they worked in difficult conditions but still made you feel welcome and kept us informed of all measures they were taking and why to keep our loved ones safe. I really cannot find the words to express my true thanks to these wonderful people who looked after my beloved father so well.

I am happy with the care my mother is getting at Hillbeck Residential Care Home. The staff are kind and respectful towards her and often when I visit have found the home and my mothers room to be clean. The food is excellent and always looks great with Hillbeck accommodating my mother's dietary requirements.

We looked at 17 homes. It was a depressing time. None of them felt right. Then we found Hillbeck. Thank God, we did. We just had a good feeling. Throughout Mum’s stay, we were always so pleased and impressed by the care she was given by all of you. She wasn’t one for crowds or music, and we know you gave her room to be herself. You treated her with the greatest care and dignity. We felt like you treated her like you would your own family. The peace of mind that gave us is simply immeasurable. You gave us the same love &care over the last few days, as we had to say goodbye to Mum. It was overwhelmingly emotional. You carried us through. One of the last things Dad said to us, was make sure Mum is looked after, won’t you? Because of you, and only because of you, we can say we did. There are no words in this world to adequately thank you for the love and care you gave my precious Mum in the last years of her life. Every single one of you are walking angels. We’re about to become grandparents ourselves. If, in a few years’ time, our granddaughter asks, ‘Are there angels in heaven, Grandad? I’m going to say, ‘Yes, but there’s some a lot nearer than that, they gather together at Hillbeck, and do wonderful acts of kindness for people who need them most – There’s definitely angels in this world, darling’

I am extremely pleased with the care my Mum is getting at Hillbeck Residential Care Home. Nothing is ever too much bother and the staff are always respectful towards my Mum with help always on hand when required. When I visit her the home appears very clean and the food always looks and smells good. For anyone looking for a care home for a loved one, I’d highly recommend Hillbeck Residential Care Home.

Hillbeck Is a great care home which is run and managed by kind, caring and committed staff who have looked after my father exceptionally well during his time there. Hillbeck is a lovely environment and is well suited for someone like my father who has dementia and is kept spotlessly clean and tidy.

I am very satisfied with all the special care and attention that my Mum has received in the home for the past year. Nothing is ever too much for any of the staff. I would highly recommend the care home.

My mum has been at Hillbeck Residential Care Home since December 2021. I am very happy with the care my mother is getting. All the staff are caring, kind and thoughtful; nothing is ever too much trouble. When I visit Mum, she always looks happy. It is very clear to me that she is being looked after very well. This gives me peace of mind knowing my mother is happy and safe.

My mum has been at Hillbeck Residential Care Home for some time now and during her stay there I have found the staff to be fantastic in the care they have given to her. I’ve always felt welcomed when I’ve come in to visit my mum and should my mum have any medical appointments the managers are prompt in letting me know when and what the appointments are for and why it’s needed. Overall I have no issues with the care my mum is getting at Hillbeck.

I am very satisfied with the care my father is getting. Not only are the staff caring and helpful but they all go that extra mile for him, nothing is ever too much trouble. The food is good and my father's room is spacious with en-suite facilities and is kept clean.

Hillbeck is an excellent all-round care home and I’m very pleased with the care my mother is getting. The staff are knowledgeable, caring and professional. When I’ve visited my mother she is always dressed appropriately and it is clear by just looking at her that she is receiving good care. There is a good choice of food and there is always a good positive atmosphere within Hillbeck.

I’ve found the staff at Hillbeck to be considerate and caring as they give so much care and attention to my mum and the other residents. I couldn’t be happier for having chosen Hillbeck to look after my mum, I have no regrets and am so thankful for the work they do. I have been kept informed about how my mum is doing through this pandemic as I speak to her regularly through Skype. The home always smells fresh and the home cooked food is wonderful.

All the staff and management at Hillbeck are amazing, I couldn't have wished for my Mum to be in a better place. She is always treated with kindness and respect. The home has a lovely environment and my Mum feels safe and secure. Her room is lovely, well decorated, clean and the food is of a high standard. Thank you all for the work you do!

I have nothing but praise for the staff, they all work extremely hard. My mum has been at Hillbeck a long time and throughout her time there I can safely say she has been well cared for. Everyone is well looked after, the home is always clean and the food is good.

Fantastic personal and very caring service. Clean, friendly with a family atmosphere. The rooms were like a home from home. The food was very good and regular. Most important was the carers and their excellent dedication and commitment and love shown to the residents and family members.

Hillbeck Residential Care Home has been where my mother has lived since September 2018. Since she moved in, she has been very well looked after. The home is always spotless; indeed it always smells clean and fresh, and I have no reason to think it has changed since lockdown. I visited my mother at the weekend for the first time since the beginning of March and, at all times, the staff ensured that my visit (within the current regulations that the home enforces) was as good as it could be. I met my mother in the courtyard and the staff ensured our safety was paramount. The visit was for 15-minutes only, but as there was not a visit immediately following mine, I was able to have a slightly extended visit. Much appreciated. I am extremely lucky that my mother is a resident at Hillbeck; she is happy and is very well looked after in a spotlessly clean environment. What more can I ask for?

My Mum has been at Hillbeck now for a few years. During her time there I have found the staff and management to be approachable and friendly. The home is kept clean and the food is good. It hasn't been easy not being able to see her due to the pandemic, but it has been made easier with the home keeping us up to date and arranging skype calls with Mum. For anyone looking for a care home, I’d highly recommend Hillbeck Care Home.

I would recommend Hillbeck Care Home without any hesitation to anyone needing support. The care they provide is absolutely outstanding, earlier this year I had to place my father in care as his dementia was escalating and my mother was unable to care for him properly any longer. My father was placed at Hillbeck for respite care and due to the extremely high standard of care he received there I requested that he become a resident as he was so happy there and I certainly didn’t want to cause him distress by moving him somewhere else. Since being there I have seen a real improvement both in his abilities, self-confidence and his level of happiness and this is due to the wonderful people that work at the home as it is evident to me that everyone that works at this home genuinely cares about the people they look after and do all they can to support them in any way they can. I really can’t express how much I appreciate all that's been done for my father as he is now actually enjoying life again.

All the staff at Hillbeck care home are great, nothing is ever too much trouble, and the staff are always in good spirits. You are always made to feel welcome, the staff ask how you are, and if there is anything they can do for you; should there be anything you need all you need to do is ask, and they’ll be more than happy to help. The home is odour free and kept very clean. There is plenty of outdoor space for the residents, and the home has an activity coordinator who organises a range of events and games for the residents.

Having worked at this home as an A/C up to 2015, having to then retire due to ill health. My love of thee caring for "my gang" resident and interaction prompted me to carry on at the home in a Volunteer position, so still interact with the staff and the gang. Sadly missing all at the moment, coronavirus lockdown.

My late mother was a resident at Hillbeck care home in 2012 - 2013. When my mother passed away, I asked if I could be a Volunteer at the home. I have now been very happy working at the home for many years now. I get a very good feeling when doing activities with the residents to see them smile and happy. Hillbeck has lovely staff and manager; it's a very happy home.

I live 250 miles from Hillbeck so having trust and faith in how my 90-year-old aunt was treated was paramount in my thoughts, not as though I could 'pop in' at a moments notice, and I also had local friends who visited regular, so kept me informed as to what was happening. The staff top to bottom were always caring and attentive and kept me informed at all times. I would never have any doubt about recommending Hillbeck Care Home to anyone.

I live 250 miles from Hillbeck so having trust and faith in how my 90-year-old aunt was treated was paramount in my thoughts, not as though I could 'pop in' at a moments notice, and I also had local friends who visited regular, so kept me informed as to what was happening. The staff top to bottom were always caring and attentive and kept me informed at all times. I would never have any doubt about recommending Hillbeck Care Home to anyone.

Very much appreciated the care given and shown to my mother during her time at Hillbeck. All the residents are treated with respect, patience and kindness. Nothing is too much trouble. As a family, we were shown the same kindness and nothing was ever too much trouble for us either. All the staff deserve gold medals.

Satisfied with the home. The staff are nice and the manager is very efficient.

My wife and I have been visiting our dear old neighbour in Hillbeck on a weekly basis for the past two years and have always found the management and staff to be polite informative and helpful. My wife and I were instrumental in getting our dear friend placed in the care of Hillbeck after she suffered a really nasty fall and was hospitalized for some 5 weeks overcoming her injuries and loss of memory from her fall. I believe we are in a perfect position to make a sound judgement and assessment of care homes due to the fact that my wife and myself are members of a ukulele band that visits many different care homes around kent entertaining the residents with sing-along sessions, we have probably played in around 30 different care homes and I can honestly say that in our opinion Hillbeck is by far the most spacious, brightest, and enjoyable place to take our band to entertain the residents who along with the staff enjoy these sing-along sessions.

My mother was very happy in Hillbrook until her passing in 2013. I stayed on as a volunteer and am still holding that position today with another volunteer. I have a 92 year old uncle and would gladly recommend him to Hillbeck. I get on very well with the staff, always get a smile from them. I'm sure my uncle would be very happy at Hillbeck when the time comes.

Hillbeck is a lovely environment. The staff are kind and caring and nothing is ever too much trouble. There are two big outdoor areas for residents to go out and enjoy the sun in the warmer months and there is a good range of activities and entertainment that take place. We looked at several care homes before choosing Hillbeck and haven't regretted it.

Mum's room and the home is clean and tidy, the residents get given plenty of food and drink, we are kept informed about our mum's care and the staff and home manager are very approachable. I would recommend Hillbeck Care Home to anyone looking for a safe and caring environment for their loved one. Thank you so much.

Having worked in a care home environment for a good few years, I find Hillbeck to be a clean, comfortable home. Friendly staff that I've got to know well and always a happy atmosphere.

Dear Kerry & Heather, I wanted to express my most sincere thanks for looking after mum so well, especially in her last months before she passed away on 9th July 2018. Before you arrived Kerry, both myself & my family had had serious concerns about the ongoing care of Mum, soon after Mum came to Hillbeck approximately four years ago, to such an extent we considered moving mum somewhere else. We found such a massive improvement in the quality, motivation & attitude, of all your staff since you have taken over Kerry, it was a huge relief for all Mums family. When the time came to choose between Mum staying at Hillbeck or being hospitalised the choice was easy. We had so much confidence with all staff at Hillbeck care home to look after mums complex, specialist needs. Knowing mum was not alone in her last hours is a great comfort. We were extremely pleased to see Brian & Sheila at Mums service, they both add an extra "sparkle" to Hillbeck. Kerry, you have found some wonderful staff & volunteers for which we are extremely grateful, please extend our thanks to them all.

Just a note to pass on some positive feedback on my visit to Hillbeck with a view for respite for a friends husband who has early stage dementia. When we arrived there was a staff meeting so a young woman called Sally was asked to show us round. Sally is House Keeper/Receptionist. Having visited two other care homes earlier in the day we both came out of Hillbeck on a high. Sally was very warm and welcoming and is clearly passionate about the service provided by the staff at Hillbeck, stating several times during the tour how each resident is treated as an individual . Sally coped extremely well with a resident who was insistent about going outside, we were very impressed. Please pass on our sincere thanks to Sally and make sure her manager knows how lucky she is to have her on her team. All the staff we came across during our visit were very smiley and pleasant to each other.

Having the dilemma of your elderly family member suddenly needing permanent full-time safe care is a difficult decision at the best of times. When 250 miles separate the closest members of the family, that decision is much more difficult. Hillbeck Residential Care Home was a recommendation from my relative's neighbour having researched and visited local care homes in the area. One year on my satisfaction is immense. She has a lovely room she calls her 'flat'. Constant Care, medical and personal. Loves the company of the staff and feels the staff love her. The choice to "join in" or not to join in the many events is up to my relative, encouraged but not intimidated. A constantly changing weekly events programme. She enjoys her food, meals she recognised and enjoys, (slowly putting on weight). Constantly kept up to date if and when problems arise, safety and security excellent and with an excellent "engine room" of admin staff who make sure all units function as expected: I can relax feeling that my family member is well cared for so far away at Hillbeck Residential Care Home.

My mother's residency in a care home filled me with dread. She is 96 years old, a widow with dementia and macular degeneration. She has been a resident for 2 years and I have watched the interaction between staff/residents with growing admiration when dealing with their needs. The building is bright and the atmosphere is gently vibrant. Singing and laughter is often heard. Much is due to the appointment of the new manager some 18 months ago. Extraordinary effort is taken to stimulate interest and thereby enhance the quality of life of each resident.

My Mum has been at Hillbeck for almost years 6 years. It's such a happy home. All staff are dedicated and caring, ready to help or answer questions at all times. Some may be pushing cleaning trollies, delivering laundry, water just etc., - always busy, but make time for you and always answer Mum if she wants to talk to them. Food is excellent, - nutritious, varied and interesting. Always informed if the Doctor has had to see her. Good variation of entertainment and craftwork - carer very talented. When taking her back to Hillbeck, either by ambulance or taxi, from outings she's tired, always says "Glad to be home"! Means everything to me. Have nothing but praise for all members of staff at Hillbeck - they've made her 'Home'.

The management and staff at Hillbeck constantly go the extra mile to ensure that the interests of all their residents take top priority. Mother is now 93, with low-level dementia, and is very comfortable and content in her accommodation. Thank you.

Well done on getting your "Good" rating on your CQC report, its well deserved from what I have seen during my visits. We often read in the daily press about some care homes, which are so bad that they are immediately shut down. However I feel relaxed about J.G being at Hillbeck, knowing its run by an excellent team.

Thank you for taking such good care of Dad, especially in his last few weeks. I would like to say thank you to you all who made Dads last few weeks comfortable and dignified. I really appreciate the care and attention you gave to him.

A big thank you for the very great care and kindness you have shown in looking after Mum. She really thought of Hillbeck as her home.

To all the wonderful staff at Hillbeck. Thank you for being so loving, caring and attentive to her every need. i don't believe she could have been better loved or looked after anywhere else and Hillbeck really did become home for her. It was always a great relief to my Dad, to know that she was in your kind capable hands and i believe allowed him to pass in piece last year, knowing that she was happy and settled at Hillbeck. I can't praise highly enough the care staff who loved and tendered her this past two years, Thank you.

We would like to thank you all for your kindness & caring during my brothers time with you and your exceptional care during his illness, we are truly grateful.

The staff and management are all fantastic at Park View Care Home. They're very friendly, caring and respectful towards my mother. Every time I come to see her she looks happy and well dressed. The activity staff are amazing with her and all the other residents as there is always some sort of activity taking place. I would highly recommend Park View.

I can't speak highly enough of all the staff at Park View care home in medway. We as a family are always made to feel welcome and they have looked after my Mother exceptionally well. There are good activities put on from movie nights, puzzles, gardening, etc. and the variety of food is fantastic. Thank you all for doing such an amazing job.

Park View care home in medway is an excellent care home with the staff and management being very kind and caring. Whenever I see the staff interact with my mother I can see they treat her with dignity and respect, the home is well-kept and clean. I wouldn't hesitate in recommending Park View.

Park View is a well-run care home with committed and caring staff. When I visit my mother her room is clean and organised and she is always well dressed. The home is airy, has good food and regular activities. Should I need to speak to someone regarding my mother's care there is always someone around.

Since my mother has been at Park View care home I have noticed great progress in her day-to-day well-being. The staff are patient with her and don’t rush her when providing care and when I visit she is always clean and well dressed. My mother is a very active person and loves taking part in the activities put on and there is a lovely garden area with raised flower beds which she enjoys spending time in.

My mum has been very happy since moving into Park View care home. She struggled with day-to-day living on her own at home and since making the move into Park View care home she seems much happier, less stressed and in better health. The staff are very caring and they put on regular activities and events for my mum and others to take part in.

Having to find and place my dad in a care home was one of the hardest things I’ve ever had to do. I looked at several care homes before choosing Park View care home. The home is clean and tidy and there is plenty of outdoor space where residents can go out into. I have found the staff to be friendly and should I have any queries about my dad's care I am able to discuss these with the manager.

During my mother's stay at Park View care home, I have found the staff to be genuinely kind and caring. The home is kept spotless, the food smells lovely, and the activities staff do a fantastic job in keeping residents engaged and stimulated.

My mum has received nothing but professional care and support from the staff at Park View Care Home with there being staff on hand 24 hours a day. There are daily activities which take place and that my mum enjoys taking part in as well as outside entertainers who come into the care home. Park View also caters for my mum's dietary requirements and her room is kept neat and tidy.

Park View Care Home is a fantastic care home with it being modern, well kept and clean. My father has dementia and requires a high level of care, however the staff are really patient and care for him so well which is evident when I visit. Would highly recommend this care home for anyone looking for a place for a loved one.

Park View Care Home has provided incredible, compassionate care towards my mother, the staff really do go the extra mile. I have every confidence in the staff from the carers, housekeepers and management that when I leave from seeing her that she is in safe hands. Her room is nicely decorated and well-furnished with other facilities within the care home being kept and maintained to a good modern standard. I would highly recommend Park View.

All things considered, I am very happy with the care my mum is getting at Park View care home. It's never an easy thing when a loved one has to go into care, however during my mum's time at Park View, I have found the staff to be honest and exceptionally caring towards my mum. When I visit her, Park View has always been clean and tidy and the food served at meal times looks appetising.

From the start of my search for looking for a care home for my dad, I have never regretted choosing Park View care home. They have been professional at all times, viewing the home was straightforward, any questions I had were answered and it is clear that the care and wellbeing of the residents is their number one priority as when I visit my dad from his appearance alone can tell he is being well cared for. The food is good with Park View doing its best to accommodate my dad's likes and have always found Park View to be clean.

Park View is a beautiful care home. The staff make it a fantastic place with every one of them being kind and compassionate. They treat My father and the other residents with respect at all times and are always on hand when needed. The home manager is professional and approachable, should I have any questions about my fathers care I’d have no problem speaking to her about it. The food is pleasant and the home is kept clean and tidy throughout. Thank you all for the great work you do.

I can’t applaud the management and staff at Park View care home enough for the work they do. They have been looking after my dad for some time now and I can safely say they have been doing a superb job caring for him. They have treated him with dignity and respect and whenever I visit him he’s well presented and they encourage him to partake in activities to keep active. If ever I have any questions about my dad the manager is always at the end of the phone to speak to me. Thank you all for the work you do.

My mother receives a very high standard of care at Park View Care Home with the staff being very committed and providing very person-centred care. Her room is bright, spacious and well furnished. The food is lovely with there being a choice of meals to choose from and the manager is very approachable and helpful with any questions I have about my mother care.

My mum has settled in very well at Park View, every member of staff I’ve met has been kind and professional with nothing ever being too much trouble. The service they deliver is fantastic with there being good food, a clean environment and lovely facilities. I’d have no hesitation recommending Park View to anyone who is looking for a care home for a loved one.

The staff have been excellent looking after mum. They are friendly, caring and a lot of the staff have been there a long time so know my mum and the residents very well. The staff who do activities and entertainment are dedicated and enthusiastic with there always being something going on at Park View. My mum likes the food and her room is very pleasant.

Mum joined the care home in December 2020. Since this day the care she has received has been outstanding. Every single member of the Park View Care Home takes time to acknowledge you when you visit and demonstrate their care, respect and total understanding of mum when we see them with her. We are looking forward to the day when we can go inside the home as sadly Mum entered when the Covid lockdown was in place. We have been kept fully informed of her well-being and the team are more than happy to discuss any questions or concerns we have. Arrangements for visiting are clear and are organised in a way that ensures Mum and everyone else is safe. Thank you to the manager for your outstanding professionalism and to all the team for the outstanding care they give.

My mother-in-law has been a resident for nearly six months and I have nothing but praise for this home. She is so happy there and nothing is too much trouble for the staff. The managers are always there for advice and help. Thanks to everyone at Park View.

From day one, mother was made to feel welcome and we were made aware that we could contact them at any time to discuss any concerns. Mother is now well settled and happy and we now have no concerns about her well-being. Unfortunately due to the pandemic, we haven’t been able to visit for some months, but we have been kept up-to-date on how mother is doing and recently enjoyed a video chat with her. We look forward to visiting when we are able, not only to see mother but also to personally thank everyone for their commitment to keeping everyone safe and well cared for.

My mother in law has been living at Park View for almost two years. I am extremely happy with every aspect of care. The staff are always kind and supportive. They have all gone over and above in these last 12 months and I am extremely grateful to every one of them. I receive weekly updates from the home which has been of great comfort too.

The team at Park View have been amazing in these very difficult circumstances, they have kept us informed about Mum and when we call they answer any questions we have. When possible they have arranged window visits and we look forward to actually meeting the team, without masks in the very near future! Well done to the manager and the rest of the care home team.

When I speak to my Mum on skype she seems happy and we’ll looked after. The manager is always available to chat and informs me about how my mum is getting on. I’d prefer to visit her in person however due to the current pandemic I haven’t been able to. I can’t express my gratitude enough to the staff at Park View for the over and above work they do and for their commitment during this pandemic in keeping my mum and everyone else safe and look forward that in the near future visiting the home personally to thank the staff personally for all they have done.

I feel very fortunate to have my Dad at Park View. It is a lovely home with incredible staff. The kindness, patience and care shown by the staff are so commendable. Since day one of my Dad being there, Park View have filled me with confidence in the knowledge he is being so well cared for. My Dad benefits and enjoys the daily activities that the activities staff arrange and I've always found the home to be warm, clean and tidy.

I am happy with the level of care my Dad is getting. Since he moved into Park View the staff have looked after him incredibly well and have kept me informed on how he is doing every step of the way and have been amazing throughout this pandemic. My Dad enjoys the food served and his room is nice. I am truly grateful to them for the work they do.

Park View Care Home is an amazing place where the manager and her staff go above and beyond to look after people. They have provided great care to my mum making sure she is safe and happy during these uncertain times. When I have visited I found everyone very welcoming and my mum and the other residents treated with dignity. The home is clean, food tasty and the entertainment and activities are enjoyed by those taking part. I can’t express my gratitude enough for the work they do. Thank you all.

Park View’s staff have all been truly wonderful and caring to my Mum. All of the staff have shown great respect, care, kindness and love towards her. Not only do they show their care for residents, but they have also been very supportive of me and my family. The atmosphere of the home is pleasant, calm and it has an inviting feel. The home is kept spotlessly clean and the garden is beautifully kept.

My dad spent the last 3 years of his life here, the care he got was second to none, dad felt loved and safe, the staff are lovely. My sisters and I looked on the staff as extended family, we will be eternally grateful to each and every one of them that cared for our dad. Thank you.

My mum has been in Park View over 7 years now. She's been well cared for, clean, fed and loved. I am so glad I made the choice. She is now nearing the end of her life and the care she is getting is second to none. I can't praise the girls at Park View enough. Thank you.

My uncle has been a resident for about 6 months. He has always been a very private man but all the staff have helped him to settle in. He now willingly lets them assist him with all his daily needs, shaving, showering etc. He is now always dressed in clean clothes, this did not happen when he was at home. I have seen him laugh and smile more now than ever before as the staff have a fantastic repour with him. The activities lady has found a skill he had forgotten he had and now spends many hours with pencils in his hand. This lady works so hard helping everyone. All staff are very approachable.

My uncle went to Park View July 2019. He had led a very quiet life and found living with so many people difficult. Everyone has helped him to adjust to his new life. When I visit I have seen all the carers treating the residents as though they are family members, chatting to them, holding their hands, showing them affection in a caring way. All of which the residents seem to appreciate. Truly a home from home.

My mother has been a resident in this care home for 6 years and I have seen much improvement especially in the last two years. She is a dementia patient and as a result not always easy to manage. The staff are all lovely and I can see they like and respect her and give her the care that she needs. The food is very well cooked and very enticing although I have not yet taken up the offer to eat with my mother. She is always clean, well presented and dressed in her own clothes. Well done Park View and all your staff.

Very good care home, professionally run. Staff very caring. Great activities.

The staff at Park View are kind, caring, patient and nothing is ever too much trouble and there is a secure and spacious garden where residents can go outside. It gives me peace of mind knowing my loved one is in such a caring environment.

a very well run, clean and professional operation with very, very caring staff who are very friendly and professional in their dealings with both residents and families. I cannot fault the staff and care home in any areas of care, facilities, services and staff, well done all!!

I would highly recommend this home. Dad wasn't being cared for properly at his old home. We moved him here in June 2018 and he is so much happier, can see the difference in him. Always clean clothes, always cleaned. Hair cut and the staff are so lovely and friendly, always ring if a problem or need to ask questions. I am happy Dad is in this home and is so happy here loved by all the staff. I feel I can trust them no matter what.

My aunt has been a resident since July 2014. She went there with my mother who has since passed away. I have nothing but praise for Park view. Everything is clean, staff are friendly and very efficient and food is very good.

All the staff at Park View have made my dad feel happy and safe. They all have made us feel happy and they care for dad wonderfully. Nothing but praise for all their hard work.

Since the new manager has taken over the management of Park View Care Home, she has brought in new and fresh ideas. Any outstanding maintenance issues I raised with her, were dealt with by the next day. The staff are a happy bunch and very professional in their care of dementia patients.The home is clean and tidy with a good risk assessment in place, my mother is very contented, happy and well cared for. I can highly recommend Park View Care Home.

I feel very fortunate to have my father at Rosewood Care Home as the care and attention the staff give him is exceptional. The cleaning team does a superb job in keeping his room and the rest of the building very clean and there are always staff and management about to answer any question I have about his health and day-to-day living.

The care the staff have given to my father is of the highest standards and I've never been disappointed with any aspect of care given to him. The care home is calm and the manager is very approachable should I have any questions. The meals are well presented and plentiful with lots of choice and his room is kept nice and clean.

Rosewood care home is a very warm and welcoming care home. All the staff go above and beyond to help and support my father which has given myself much-needed peace of mind to know he is in such good care. My father is very happy here, he enjoys the activities, the company of staff as well as the company of others living there.

It is always a pleasure visiting my mother at Rosewood care home, the atmosphere is calm, and friendly and the staff are so kind. I get regular updates on how she is getting on and I'm always consulted on any issues that pop up. The home is clean throughout the building and there is a good selection of food at meal times.

Thank you so much to all the staff that work at Rosewood Care Home for the work they do in looking after my mum, they are caring and treat her with dignity and respect. The cleanliness and attention to detail around the home and Mum's room are good and there are a variety of stimulating activities for all to take part in.

I feel very fortunate that I found Rosewood Care Home. The staff are outstanding, kind and patient. Their communication is excellent and they always keep me informed of everything that is going on with my dad's health and day-to-day living. I would certainly recommend this care home.

Mum came to Rosewood care home in May 2023 after a bad fall at home and needing 24-hour care. She has dementia. Rosewood care home has an excellent management team. Staff in all areas of the home work effectively as a team to ensure Mum is well cared for. The management team and staff are accessible and approachable. Any concerns are followed up and addressed promptly and appropriately. The staff are professional, exceptionally kind and care for Mum with dignity and compassion. The food is great, the kitchen is very flexible with her needs, and she is treated as an individual. She is encouraged to be as independent as she is able, and support is always on hand when she can't manage so well. Where before she was withdrawn, she now happily joins in with activities which ease her anxiety and help her mood and motivation. Our family has had a warm welcome from Rosewood, and they have exceeded our expectations. We are confident that Mum's physical, mental and emotional needs are being met.

I’ve found Rosewood care home is a caring and safe environment for my Mum and other residents to be in. The staff have always been compassionate and respectful towards my mother for which I am always grateful for. The accommodation is comfortable, clean and the food is extremely good.

I visited many care homes before settling on Rosewood Care Home as the care home that I’d like to take care of my mum. The care they give is wonderful, they’re respectful, polite towards her and treat her with the care and dignity she deserves. The home itself is clean with good facilities and there are regular activities from the staff or outside entertainers for all to engage in.

My mother is well taken care of at Rosewood care home, with the staff always going above and beyond to make sure she is safe and well cared for. She is always clean in appearance and nicely dressed when I visit her and the management team are great with informing me with how she is getting on with her day to day life.

Moving nan to a home was the hardest decision but I feel incredibly lucky that we got this home as from the moment I was contacted to now the experience has been outstanding. The staff have an obvious love for the residents and this is shown all the time. They all do this with little thanks from the residents but I know that as a family we are incredibly grateful. For me everyone has been so supportive and especially in times when nan has been unwell, taken to hospital and on other occasions. Being able to spend time with nan in the home at these times means a lot. I have to say that even though the staff are run off their feet they still made sure I was watered and fed! It's at these times you can observe the home running and this is where all the staff shine. From the nurses, cleaners, and cooks, they are all brilliant in their care and interactions with the residents. This is a brilliant home and one I would recommend as they truly do care.

I have complete trust in Rosewood care home with the care they are providing to my mother. The staff are professional and I can see from how everyone acts that it is a well-run care home. The home itself is nice, clean and light and I am kept fully informed about how my mother is doing as well as any events that are taking place within the care home.

The care my father is receiving at Rosewood is superb, the staff are very committed and go above and beyond to make sure my father gets the care he needs, I trust them completely. The manager is very supportive and has been amazing in providing advice and updating me on how my father is getting on with his day to day living for which I am grateful for. I am very happy with choosing Rosewood as a hole for my father and would have no hesitation in recommending them.

My father has been under the amazing care of the staff at Rosewood Care Home for sometime now and I can say with confidence that he is being well looked after. His room is kept clean and he is encouraged to take part in regular activities. There is plenty of choice for food, every day staff ask my father what food he’d like from the menu as well as drinks and snacks offered throughout the day.

My mother has dementia and requires a lot of care and during her time at Rosewood Care Home I’ve found the home is well run in all departments. The care staff are very kind and patient with my mother and the housekeeping team do an excellent job keeping the place clean and tidy. The food is well prepared and the activity staff are very hands-on making sure there is something for the residents to get involved with from board games to singing.

My dad is currently at Rosewood Care Home and so far I couldn’t be happier with the care he is receiving. The whole team at Rosewood is lovely and their communication with me about my dad’s health and well-being is good. The activities are good, with there always being something going on and when I’ve visited, the care home has always smelt clean.

My mother resides at Rosewood Care Home and so far has received tremendous care. The staff are professional, caring, and always go that extra mile to ensure she is well looked after. They have kept me well informed of any health problems that occur whether they are big or small and I’m glad that she is in such good hands. The food is home cooked and there seem to be lots of activities provided.

Thank you for the care you are providing to my mother. She has dementia which can be challenging however the staff are so patient with her and give her the time she needs to be well cared for. All the staff at Rosewood go the extra mile for her and they regularly contact me to update me on how my mother is doing. The food is fresh, well balanced and healthy and there is a lovely patio area which residents can go out into.

I can’t speak highly enough of the care my mother receives at Rosewood care home. I looked at several care homes before choosing Rosewood and haven’t regretted it. All the staff from the cook, cleaners, carers and manager always give one hundred per cent in the care they give and have always been caring and respectful towards my mother. The staff make the effort to interact with my mother and other residents and my mother's accommodation is pleasant, spacious and bright.

My mum has been at Rosewood for a while and me and my family are absolutely thrilled with her care. The staff are absolutely brilliant they do a wonderful job. My mum has come on so well she's very happy thank you very much for the wonderful care.

The staff at Rosewood were truly wonderful and made the last few weeks of my auntie's life as good as they could possibly be. They were fantastic in communicating with us and we were very grateful for everything they did.

My Mum stayed at Rosewood for around six weeks last year between leaving hospital and going home. The staff, particularly the manager, were very helpful and good-natured at a time when they were working under very difficult circumstances. I would definitely recommend Rosewood on this basis.

I'm writing this for anyone who is in the same difficult position we once were, trying to find the BEST home for a loved one and not knowing where to start! I hope it helps to reassure you of how incredible Rosewood is and how caring the staff are! Nan moved into a different care home in September 2020 after we could no longer care for her. It was the most difficult time, especially with the pandemic. Unfortunately Nan didn't settle well, and for various other reasons, we decided to move her. We first spoke to Rosewood's Manager, Carol, who got back to us straight away and answered all our questions. We were so worried about moving Nan again, but Carol went above and beyond to advise and reassure us. We confirmed Nan's place at Rosewood and Carol was so helpful and always available (in comparison, I was never able to get a response or speak to the previous home Manager). Not only that, Nan's new room was redecorated to her taste to ensure she felt at home. As Nan's moving day approached, the pandemic kept throwing curveballs, plus it was between Christmas and NY. Nevertheless, Carol was flexible about the whole situation and focused on accommodating whatever was best and safest for Nan. As Nan arrived at Rosewood, there was an entourage of staff waiting to welcome her and they couldn't have been nicer to me as I once again said goodbye not knowing when I'd see her next. Since then Nan has settled in extremely well and we've had regular calls and updates. Sadly, Rosewood, like so many other homes, has had to deal with COVID. This was of course worrying but Carol and the team have worked hard and tirelessly to keep Nan safe and keep us updated with weekly emails. What's more, whilst working long hours and prioritising care, the team have taken the time to video call so Nan could see us! Carol and the team put their hearts and souls into taking care of all the residents at Rosewood. Nan's care is personalised to her needs and they encourage her to be as independent as possible. They don't let Nan's dementia define her, which is so refreshing! Carol has even coloured Nan's hair whilst the hairdresser cannot visit because Nan's appearance is so important to her. We have now been able to see Nan via a window visit and Nan is once again looking well, healthy and so happy! This is all thanks to Carol and the team! Plus, we cannot forget Buddy the dog, who Nan is in love with! I really hope this helps you with your decision, you will not regret putting your loved ones care into the hands of the wonderful Carol, Kerry and all the Rosebuds!

It is a pleasure to look after Rosewood, and I am always impressed with the care you give the residents and the support your seniors give me- can I make a special mention of Vicky D, who has been fantastic. It is clear when I read emails from relatives and speak to them, how impressed and happy they are with the Rosewood team- so thank you and keep up the good work. You are right we will beat COVID and there is some light at the end of the tunnel with vaccinations, but for now I am hoping and praying for the residents and staff at this incredibly difficult time for you all, and remain here when you need me.

Hi carol, thank you for all the home has done for dad, I know the recent months were a bit harder but as a home for him I could not have chosen better. The staff were always fantastic with him and he was very settled there. I always felt welcome and got on with the staff as well.

To all the staff at Rosewood, you will always have our gratitude. I want to say thank you for all the wonderful love and care you gave to my mum over the last 3 years

So thankful to Head Office, the Manager and Staff at Rosewood care home for their care and support during the Coronavirus outbreak. As Rosewood was promptly shut down before the government lockdown rules there have been no cases of the virus in the home. I have visited my Mother looking through the window most weeks and the staff continue with their kind and caring attitude making sure Mum is by the window so I can see her and talk to her which has helped so much at this difficult time. Thank you all once again.

My mum has been at Rosewood care home for just over 18 months following a number of falls at home which resulted in her fracturing her hip and needing an operation. Her dementia had deteriorated so she wasn't able to go home. It took a while for her to become settled at Rosewood but now she seems happy and content. She is looked after well by the staff and I can rest assured that she is receiving the care she needs. Food is varied, nutritious and plentiful and it is good to know that she is eating home-cooked meals. The staff are always friendly and have a good relationship with mum.

Despite lockdown, the nurses and carers at the home have kept in constant touch with me regarding care and anything going on in the home. My relative had her birthday and she was made a cake, fussed over and I was able to facetime her. They are very thoughtful, understanding and caring and I couldn't wish for a nicer, safer place for my relative to be.

My Mother was admitted to Rosewood care home in January 2020 after a series of falls left her in hospital. She had a three week assessment period at Rosewood and it was decided that she was unable to go back to her own property, and would remain in Rosewood. As she has Alzheimer's disease, it is difficult to say if she is happy but she appears to be content to remain at Rosewood. I have been very impressed with all the staff and their ability to deal with my Mother's needs.

This is a very warm, homely and friendly care home. All the staff, the manager, care staff, housekeeper, etc treat the residents with dignity and respect, they are brilliant. They let me know if there are any health issues with my dad and I can visit him whenever I want. There are plenty of activities going on within the care home for the residents to take part in and there is a lovely patio area that my dad enjoys using in the warmer weather. Thank you all.

Staff always helpful and cheerful. Good communication when something happens or the staff are taking mum out.

My mother has been at Rosewood for a number of months now, from the beginning she has been treated with kindness and respect. The level of care she receives from all the staff and carers is second to none. I genuinely believe the care she receives on a daily basis from the carers is on a personal level rather than just a job for them. They help her maintain a level of dignity by assisting her in such a way that she feels she still has a little independence.

Rosewood Care Home provides a safe environment for the Staff and people they care for. The Staff are well trained in their respective duties and the Care home is kept clean and tidy at all times. Staff engage with the people they care for and take whatever action is necessary to ensure people are well and comfortable.The food provided ensures a healthy balanced diet. If there are any problems with the people they care for staff always keep direct family informed or doctors visits/ hospital treatment. Overall a good service is provided.

The care at Rosewood is excellent. The staff and management team are very supportive. The residents are offered a variety of food for breakfast, lunch and dinner and the home is kept clean and tidy. I wouldn't hesitate in recommending Rosewood to anyone looking for a care home for their loved one.

I am very happy with Rosewood, my mother has been a resident at Rosewood for six years and is very contented. I find the staff to be kind and considerate. I find the atmosphere to be very homely and staff are flexible with the needs of families.

My mother has been a resident at Rosewood Residential Care Home since February 2015. I live in the USA and have no siblings. Rosewood gives me peace of mind that my mother is treated with kindness and dignity. She tells me the meals are always good and staff are kind and good to her. Rosewood have an active social calendar with singers, entertainers and animal events that the residents love. From time to time they take trips to the seaside or local venues and games at the home that stimulate the mind and brain. I call frequently and can always speak with my mother, staff are always courteous. Managers keep me abreast of situations that arise via email. My cousin visits when she can and always gives me a good report, such as always finding staff interacting with residents. My cousin reports that my mother is dressed nicely with hair fixed nice and clean. My cousin always tells me not to worry about my mum as she is being well cared for.

I like the staff at Rosewood as they are welcoming and positive. I personally find it hard having my mother in care but believe that Rosewood provides a positive experience. My Mum's days are purposeful and her care is very good. The activities coordinators try hard to engage as many residents as possible.

Very friendly and caring, nothing is too much trouble and welcoming with a drink.

Management and staff are efficient, good communications and friendly. Residents are kept clean and tidy. Food provided is nutritious and menus are varied to suit individuals. My mother's room is always clean and well kept. Entertainment is varied and enjoyed by my mother and I believe others. Keeping the dining room floor cleaned after meals could be impressed upon. The residential home meets all of the key activities and I would certainly recommend to others.

I find my father has settled very well and although he has a few times he finds hard the staff are wonderful with him. They are all very kind. The carers are always with the residents. The home is spotless, a peaceful but bustling environment, always something going on. Staff are always happy to be with residents. Relatives are always welcome to talk to management. Father's room is lovely, with his pictures etc. Food is very good and wholesome, very homely and friendly.

I Just wanted to say thank you so much for the care that you have been providing for my mum, you have made the transition from my dad caring for her at home to her being a permanent resident with yourselves as relaxed as possible. I want to also commend your staff, they are a credit to your home. They have all been so friendly to myself and my dad.

Good working relationship with management and carers. Treat mum with the dignity she deserves. She has been a resident for 4 years in January 2017 and her decline with has been well managed by all.

Mum was admitted to Rosewood in January 2016. Severe dementia diagnosed she had not been looking after herself. She is happy well fed and has made lots of friends since being in the home. She is 99 years old and with the care she's getting will make 100 years old next year. She has her own room with her personal stuff, pictures, ornaments, television and CD player, but she prefers to be with everyone else and her newly made friends. She's happy.

Mum has been a resident of Rosewood Care Home for almost 7 years. The staff have always shown affection towards her and go out of their way to sit and talk to her when she seems to be in distress. This is quite a regular requirement as she has vascular dementia. Even staff employed in other areas will take the time to sit with the residents and listen to them. Cleaning is a very difficult and challenging task, but in my experience this is being carried out constantly. Management and staff are very approachable if there is a problem.

Have found Rosewood welcoming and caring. All staff have very caring attitudes and react well when things become difficult. The activities are also organised well and both activities organisers make a great deal of effort. Also very happy with security and safety of residents.

Provides peace of mind as much as can be provided during this difficult period of my mother's later years post stroke and heart surgery. Professional responsible and caring always. Would recommend.

Amazing nursing home in dover, a very welcoming and very pleasant staff and management, my sister moved here after being very unhappy in her previous care home and she absolutely loves it, She settled very quickly and continues to remain very happy

My sister has been in St Stephen's nursing home for 10 years, and we have always found the staff helpful and friendly. The Manager and the nurses are always available to talk to if any problems arise, the food is excellent always home-cooked two members of staff in particular, and residents always have a good choice.

My sister couldn’t be better looked after anywhere else. Staff are professional, efficient and caring; I am kept in touch with how my sister is doing regularly. Medical care is always available, and the well-being of my sister is managed admirably.

My cousin has been a resident at St Stephen's nursing home for over six years. During my visits I can see that the staff are all very caring and go out of their way to provide a home from home environment in an understanding and sympathetic way. Prior to finding St Stephen's I viewed very many homes looking for that special place that would feel like home. I believe that I found it at St Stephen's, which is small enough to give that personal touch and provide a caring environment from experienced and friendly staff.

I am very pleased that my brother-in-law is being cared for at St Stephen's. He has multiple physical and mental disabilities and is very dependent, in fact now confined to a wheelchair. We recently attended a BBQ at the home which allowed us to meet other residents and their families. We were happy to contribute to improving the garden area to make it more desirable and therefore more likely to be used in fine weather. I feel fresh air is essential especially when movement is restricted. The staff are always very friendly and helpful and give us information about my brother-in-law's health as requested. Most importantly my brother-in-law seems very settled at the home. We have even been able to get him delivered to a local park in his wheelchair to celebrate his birthday. He has had several hospital visits/stays and staff have been very supportive including staying with him or visiting him if we could not get there due to being away.

When my husband and I first visited St Stephen’s, we were welcomed with such warmth by staff and residents. The staff were all happy and jolly, and as we were introduced to all the residents, you could see that they were all very happy too. Different activities for the residents to do every day, and when visiting my sister after her being there for just a short time, I could see she had settled and was really happy. Couldn’t have asked for more.

My son has been a resident for a year. When I first visited the home, I was very impressed by the ‘homely’ feel of the house and how happy the other residents were. After that visit, my family and I were unanimous that St Stephen’s would be the best home for my son. My son has settled very well and is very receptive to the nursing staff attending to his many needs, which are comforting for the family. I am very impressed by the communication by the manager and staff, where nothing is too much trouble as he needs 1:1 care. I would not hesitate in recommending St Stephen’s for outstanding care in a friendly and homely environment.

My brother has been a resident at St Stephen's for over 6-months, and I could not be happier with the care given. From our first visit, we could see that the staff were providing more than just care, they were building relationships, there was laughter and a general upbeat feel. We were very impressed with the manager, who, we could tell, was always looking for ways to improve the lives of residents while providing top-level care. She is not a manager who sits in her office all day! My brother recently had to be admitted to A&E, where we spent 6-hours with one of the nursing assistants from St Stephen's. We had plenty of time to talk, and I was so impressed with everything I heard. There was genuine concern and a desire to put the needs of my brother first. From that conversation and from the actions of all at St Stephen's, I know my brother is in the best hands. Care information is always shared, and there is always a cheery welcome when I visit. Thank you all.

Everyone at St Stephen's is proud of the work they do and work together to give consistent support to the residents living there. I always receive a friendly welcome, both in person and via telephone. I'm kept informed and feel included in the plan of support/care for my friend. Everyone takes an interest in the people they support and naturally create a family/caring atmosphere whilst maintaining a professional, secure environment. I feel relieved to have found such a great home and am confident that my friend is receiving the best possible care.

I am absolutely overwhelmed by the care and consideration shown to my sister by all staff. For the entire duration of her residency. I thoroughly and wholeheartedly would recommend her care home to anyone requiring assistance for themselves or a relative.

Although it has been many weeks since we have been able to visit my sister - due to Coronavirus - we always get a good response when phoning St Stephen's and we feel confident she is being well looked after.

My brother, who is a wheelchair user, is looked after very well in this care home. No negative comments about the home. Very well-staffed, good food, accommodation excellent. Would recommend as a complete home for all needs.

St Stephen's has a family atmosphere and is always running activities that enrich the lives of their residents. I am kept well informed of my sister's needs and well-being. She is always happy when we speak, telling me of her involvement in cooking and other activities. The photograph displays also promote how much is given to these special people. I feel safe and reassured that St Stephen's is the place for my sister to be living.

My brother has been a resident of St Stephen's for several years. His needs have changed a great deal since he first arrived. He has always been looked after well and treated kindly and thoughtfully.

My sister has now been at St Stephen's for over seven years. The last few months, I have noticed a change in her, needing far more care, noticeably more on my recent visit.The staff are brilliant with her, as she now needs hoisting, which is done with dignity and great care. Her food is now puréed, but all elements of the meal are kept separate so still looks appetising. The manager and all her staff are very professional, approachable and I cannot recommend St Stephen's highly enough. I know my sister is safe and happy, and that if there was a problem, I would be informed.

I have always been impressed by the care and consideration shown by the staff at St Stephen's both to my sister and the other residents whenever I have visited. The happy and contented; atmosphere speaks volumes, and I would not hesitate to recommend it.

Having to relocate my sister was a huge challenge but one made easier once St Stephen's had been visited. She settled in much quicker than anticipated and is happy which I feel is mainly due to the care and attention given to her by the staff and management.

My late brother was in care at St Stephen's for 4 years and although his first year he found difficult, after that until his death on April 19th 2017, he was very happy. The home was filled with love and happiness and it showed. The carers did more than their jobs worth with everything they did. Not only did the residents get a hug, so did we as relatives on arrival, it was and still is lovely, as I still go down to see some of the residents and they are all so very happy and loved. It's a 70 mile round trip for me but I still want to do it, because it's worth it.

I have been visiting for more than three years, first as a friend of a person previously living there. I have never been in a more friendly and welcoming home. Since visiting the first time as a friend of a brother of one of the inhabitants. I have, unofficially, become 'Grandma' of another inhabitant. Whatever time of day or day of the week we visit, conditions are always the same - friendly, welcoming and everyone in a happy contented state!

The home is beautifully kept! Very clean. The food is very good. Residents all seem happy, with the staff and each other. Staff seem to enjoy working in the home.

My sister has been a resident at St Stephen's for over 5 years, and during that time she has been extremely well cared for. Sadly over the last few months, her mobility has deteriorated. She now needs to be hoisted, as she gets very worried about standing. The staff are wonderful with her, very patient, considerate, and respect her dignity. It is a great relief to know that her needs are being met so well. St Stephens had a new manager last year which is always a worry. The new manager is wonderful with the residents and staff and carrying on in the same vein as the previous one who was really lovely. The meals and entertainment provided are first rate and I would have no hesitation in recommending St Stephen's Nursing Home.

My Mum received exemplary care and understanding from all the staff at The Oast Care Home in Maidstone. Nothing was too much trouble and everyone was friendly and respectful towards her. This resulted in my Mum feeling relaxed and confident enough to join in the activities organised for the residents which were both varied and stimulating. The food was appetising and served with a smile. Cleanliness was given high priority. All of our family were treated with kindness when we visited which was most appreciated. I would thoroughly recommend this well-run, caring home to any potential residents.

We are writing to put on record our gratitude at the way everyone at The Oast care home took care of Sheila. From the moment she arrived to the day she passed she was treated with much kindness and respect. It is extremely difficult to choose a home for a loved one and much is done on trust but it was the best decision we ever made for her. Mum did not like change and a move from Spalding and leaving all her friends was a big challenge for her but the excellent care she received from the staff meant she soon settled in. Whilst she may not have wanted to join in all the activities the staff took time to ensure she had everything she needed and often would sit and chat with her. We would like it noted that her medical needs were met and even though nothing could be done with her failing eyesight and increasing frailty no one ever gave up on her. The team's efforts to keep her eating and hydrated in the final days was greatly appreciated. The staff always kept us up to date on mum's general health and well being which gave us a lot of comfort knowing she was being so well looked after. The staff at The Oast care home were always warm and friendly when we visited and couldn't be more helpful when we were arranging to take Mum out. We could not possibly single out any individual for particular praise as the whole team are wonderful.

My father received caring, compassionate and overall excellent care from March 2024 until his death yesterday. The carers are not only skilled and professional but always warm and friendly and treat residents with utmost dignity. The Oast residential care home in maidstone is a most welcoming home and deservedly has my recommendation to potential residents.

The care my dad receives at The Oast Care Home is top quality. The staff are attentive and respectful towards him, with nothing being too much trouble and because of this I have noticed much improvement in his health and day to day living. The activities are well varied, engaging and enjoyed by many and the home is kept clean.

My mother has been at The Oast residential care home for a couple of months now and she has settled in very well. The staff have gone above and beyond to ensure her move into the home was as smooth as possible. When visiting I have found the staff to be polite and respectful towards my mother and other residents and there are plenty of activities that my mother enjoys taking part in.

I cannot fault the staff that work at The Oast care home. Each time I visit they fill me with confidence that I have chosen the right care home for my Mum, as they are polite and caring towards my mother and myself. Her room is a good size, well lit with a lovely en-suite and there is always plenty of choice at meal times with the food which always smells and looks lovely.

My dad moved into The Oast care home a few months ago and I’m very pleased with how he’s settled in. The staff are all wonderful, caring and professional in how they interact with my Dad for which I am grateful for. The home is modern and spacious and the food is excellent and knowing that my dad is in their care gives me great peace of mind. Thank you all.

My father has been at The Oast Care Home for the past 6 months and I have been very happy with the care he has been receiving. I am always kept informed with how my father is and when I speak to him he seems very happy and well looked after. I am very pleased with having chosen The Oast, thank you all for the amazing work you do.

Excellent support and knowledge. Assistance at all times. Care for the resident and family has been excellent. Kept informed at all times, cleanliness and health care have been excellent. Time taken to chat with residents and to consider their needs. Documented evidence of actions is available at all times.

When I go in to see mum I am always greeted warmly. Mum is happy to be in The Oast Care Home she has been there for 19 years. When the drinks trolley comes around I am always offered a drink. The staff are very pleasant. Mum's room is always kept neat and tidy.

We would like to thank all the staff at The Oast care home for looking after Mum in the last four years of her life. They are all so caring and we have nothing but praise for their kindness and dedication in the work that they do. They made her 100th birthday and 101 very special and we appreciate everything that they have done. Thanks.

My mother is extremely happy and content at The Oast Care Home. The staff and management are warm and caring; attentive to her every need. The activities and events always include visitors of family or friends. The garden and conservatory area are lovely and well-kept. I am so grateful for all the care and attention for my mum. She loves the food! Wonderful care home.

My Mum has been at The Oast care home for over a year now and during this time the staff have taken good care of her, attending to her care needs and making sure she is clean and well dressed. Christmas at The Oast was lovely with decorations put up and a wonderful Christmas dinner put on, it was a lovely day.

The Oast has looked after my mum extremely well during her time there. The staff are all very caring and respectful to my mum, and even through the lockdown periods, they continued to go above and beyond to ensure mum continued to get the care she needed. The home itself is delightful and provides a lovely homely environment. The bedroom is attractively decorated, spacious and there is a lovely garden which residents can go out into.

My mother has resided at The Oast a little while now and I’ve found the care they provide to be very good. Whenever I visit her, I have found the staff to be approachable and able to answer any queries I have about her care. The home is spotlessly clean both in her room and communal areas and the activities are very good with there always something going on to keep residents happy and busy.

My mum receives outstanding care from all of the staff at The Oast and my family have nothing but praise for the high standard of care that she gets from everyone. They are like one big family to her and treat her with so much kindness and compassion, especially during the pandemic. Mum celebrated her 100th birthday last month and again we can't thank everybody enough for making her day so special. The Oast is always kept immaculate whenever we visit and Mum always enjoys the variety of good home-cooked meals. The staff are always helpful with updates on Mum's health and questions we may have. Also thanks to the staff for all their hard work entertaining the residents - they do a brilliant job, along with all the carers who are all of a high standard.

The team of staff at The Oast Care Home are fantastic. They have looked after my Mum so well and it really does show as I can see such an improvement in her day to day living when I visit her. She enjoys the food and outdoor garden space which is of great importance to her. The activities staff do a great job in arranging events and activities for my Mum and other residents to take part in.

I am pleased with the care my mum has received at The Oast and the staff have been amazing keeping me informed about my mum's well being. There are many activities and events which take place to keep my mum and other residents entertained and active, whether it be puzzles, gardening or knitting. The home is neat, tidy and has lovely home-cooked food.

I am happy with the care my father is receiving at The Oast. All the staff are very welcoming and have shown nothing but kindness and care towards my father. During the pandemic, all the staff have gone beyond their normal duties to ensure the safety of everyone. The manager is always happy to talk to me about any questions I have, regarding my father's care and the care home is maintained to a good standard.

The staff are compassionate and have treated my mum with respect and dignity during her time at The Oast and she has received the highest level of care. She enjoys the entertainment and activities that take place, both indoors and outdoors and the food is excellent, with a varied menu. Should she need anything, we are informed and have always been made welcome, when visiting.

My Dad is a resident at The Oast Care Home. During his time there I have found the care he has received to be excellent. The staff are respectful and treat him with dignity and are attentive to his needs, should there be any problems they let me know. The Oast is very homely with lovely rooms and good facilities.

My mother settled in very quickly at The Oast. The Oast has a very homely feel to it with exemplary staff that are polite and caring. Despite the restriction with visiting due to the pandemic the activities staff have done a great job in organising garden visits and online calls. I have no concerns about my mothers welfare as I know she is being well cared for.

I have nothing but good things to say about The Oast. The manager has helped me a lot and has been very supportive when I was looking for a care home for my Dad. The carers are always there for my dad, making sure he is well looked after, clean-shaven etc. Since my dad moved into The Oast, I have noticed his general well being improve, which is good to see. The home is clean, and my dad enjoys taking part in the activities that the home put on. I would highly recommend this home.

I can’t fault the care at The Oast Care Home. My Dad is well looked after, the staff are friendly and nothing is ever too much trouble - they are always happy to help. The food is lovely and the cleanliness of the home is second to none. Dad's bedroom is spacious, nicely decorated and clean. For anyone looking for a care home for a loved one, I’d strongly recommend The Oast.

The Oast care home is a lovely care home with committed and dedicated staff, which go above and beyond to care for people. It has been tough not being able to go into the home the past few months due to the current pandemic, however, the home has done such a great job in keeping everyone safe and arranging window visits and Skype/FaceTime calls. I have been kept informed about how Mum is getting on, if ever I have the slightest concerns, especially during these difficult times it was addressed right away, which gave me peace of mind.

The care is excellent. My mum is happy and content with living at The Oast care home. The staff are caring to both residents and families. Mum's room is kept clean, the food is good and there is a lovely garden, which residents can go into whenever they choose.

I have been very pleased with the care my Dad is receiving at The Oast Care Home. The staff and management are always very caring and welcoming, and the home is very clean. His room is spacious, and he enjoys the food.

My mum has been a resident of The Oast Care Home for several months. Over this period, she’s experienced deteriorating health. However, the excellent care she receives has meant that she remains comfortable, pain-free and happy. The staff are friendly, professional, helpful and diligent. Mostly they’ve been proactive in seeking equipment vital to mum’s care including the facilitation of a specialist cushion and mattress. During what has been a challenging time for care homes, due to COVID 19, the management has kept my family informed of my mother’s health. It is to the credit of the whole team that the home so far remains COVID free. I extend my gratitude to all staff from cleaners, carers, chef, and management for taking such good care of my wonderful mum. Throughout the pandemic, the group has provided information on visiting and precautions as and when new government guidance has been available. When visiting has not been possible, they have enabled Skype and phone calls.

My mother has been at The Oasts for 8-months now. Mum was made very welcome on her arrival, and as she deteriorated, I feel the staff treated her as part of the family. I can only praise all the staff at the home; they are always very helpful, polite and very caring. The staff are always helpful when I ring to enquire on how mum is. If mum could choose where she wanted to be; I'm sure it would be there.

My father has been at The Oast residential care home for a year, and we have nothing but praise for the management and staff. He can be difficult at times, but they really look after him well, are very patient, caring and thoughtful of his needs. The Friday monthly Chinese take-away that is arranged is such an excellent idea, as it is something that my father really enjoys. We can't thank you enough.

My father spends his remaining time here and is looked after very well at The Oast. Whenever I visit the home, there always seems to be some sort of positive change in appearance and facilities, which makes the visit all the more welcoming. Due to the current pandemic, I haven't been able to see my father for several months, however, the home has kept me informed on how my father has been doing, and how the current guidelines are being followed.

I'm very pleased with the care my dad is getting at The Oast Care Home. The staff are pleasant and polite. There is a lovely garden area which residents can go out into and the care home and Dad's room is kept clean.

The staff are helpful and friendly. My Mum's room and the home is clean and tidy. Activities take place, which mum Mum takes part in and enjoys.

My Dad had one week's respite care in May 2017. The staff were very warm and welcoming at all times. They ensured he joined in activities which he really enjoyed. His room was light and airy. Dad has vascular dementia and can be very unsettled but he was well looked after and was fine. When we picked him up after his week's stay he said: "I want to leave my case here for next time I come". I think that shows how happy he was at The Oast.

The care review was carried out in a friendly and professional way. The Head of care is very approachable and displays a total commitment to the needs of the residents, as do all the staff. All questions asked were relevant to the overall well being of mum and her needs were listened to and given due consideration. The home is run in a truly professional manner whilst providing a genuinely caring atmosphere. I am 100% satisfied with the level of care provided to mum.

My father spent his remaining time at The Oast and we found the staff and service very efficient and friendly. Over the last few years, the home has undergone a lot of refurbishment work which has resulted in a wonderful environment. I'd thoroughly recommend this home to anyone looking for peace of mind for their loved ones to be taken care of.

My dad enjoyed his time at The Oast before sadly passing away. The staff have been brilliant, not only to my dad but the rest of the family. When visiting, we have been made to feel very welcome. There are lots of activities for the residents to enjoy. My dad had a lovely room and he enjoyed the food. We would like to thank the staff for all their support.

Mum became a resident in September 2017 after no longer being able, or wishing to live alone. She now seems a lot happier and feels safe and secure at all times. And we feel reassured that she is surrounded by friendly, caring and very approachable staff 24/7 which gives us peace of mind that Mum is well cared for and respected. Thank you to the manager and all the staff at The Oast.

My father was a resident for the last six months and sadly passed away this weekend. We have nothing but praise for the care which he received in The Oast especially since his return from the hospital. He was quite content there and all the staff were very caring towards him. They have a lovely new conservatory which unfortunately he was too ill to use.The manager and all her staff are really professional and very approachable.

Since becoming a resident my mother-in-law has improved not only physically but mentally too she seems to enjoy life so much more, there's a contentment and feeling of happiness I've not seen for a long time, she has everything she needs warmth, friends, good food, respect and a warmth of caring that runs deep in all the staff, they give so much to all those at the home. If all homes were run like The Oast old age would hold no fear for anyone, I hold a deep respect for all who work at The Oast.

The Oast is well managed, and the staff are helpful and friendly. The residents in general seem happy and are well cared for. I would recommend The Oast to anyone, knowing their loved ones would be well cared for.

My Godmother has just passed away after being in The Oast for nearly 3 years. I have to say I would happily go into The Oast when my turn comes. It is, without doubt, the best Care Home in the South East, the Manager and staff are truly caring and compassionate and when my Godmother was dying someone was with her and holding her hand right up to the end. Whenever she wanted something they would go above and beyond to supply it for her and I would have no hesitation in recommending them to anyone. Can't praise them highly enough.

Mum has been in The Vale Care Home since June 2022 after the previous home closed and can not fault it. The staff are very caring and friendly both to mum and us as a family, nice and clean great home cooked food with a good choice. They really make the residents feel special at different events eg Birthdays, Easter Christmas etc. mum really loves it there and is doing really well the staff keep us well informed it’s a pleasure to go there to see her knowing that she is happy and well looked after thank you to all the staff.

My Mother has been in the Vale care home for over a year. Staff are very caring and nothing is too much trouble. She has a very lovely room , the home is always clean. They have lovely meals and plenty of drinks and tasty snacks. She has made a very special friend it’s so lovely to see them together. I couldn’t have found anywhere better for my mum to stay.

The Vale care home has been amazing. Mum has been in the Vale since April 22 and made some lovely friends. I cannot fault the staff, nothing is too much trouble and are always on the end of the phone to answer any queries. I cannot recommend the Vale care home enough. Thank you all for looking after mum and making sure she is happy. It is peace of mind for us all.

Mum has been in The Vale Care Home since June 2022 it is a really lovely caring place to be. Everyone is so friendly and caring to both mum and family and nothing is too much trouble. We are kept well informed about mum and if there are any concerns it is sorted out straight away it is led by a great management team. The food is excellent with a good choice and homemade. Thank you to all the staff for everything you do it is very much appreciated.

Dad has been at The Vale Care Home for over a year now, sadly his dementia has advanced during this time and he is now almost nonverbal. The staff and new manager are fantastic, finding ways to communicate with him and his reaction to them is a clear sign of just how they all understand him and his ways and needs. He is such a quiet gentleman, so we worried he might just blend in and be forgotten when he couldn't communicate. Recently he had a short stay in hospital and staff came to do an assessment for him returning back to The Vale, Dad recognised her straight away and held onto her hand trying his best to follow instructions from her when he wasn't really engaging with hospital staff. Again this is a clear demonstration of how they take the time to engage with residents to really understand them. It truly makes the experience for us, as a family, so much easier seeing him content and genuinely cared for. Thank you.

The Vale care home has been amazing. Mum has settled in so well and is so happy. She has made some lovely friends. I cannot fault the staff, nothing is too much trouble and are always on the end of the phone to answer any queries. I cannot recommend the Vale enough. Thank you all for looking after mum and making sure she is happy. It is peace of mind for us all.

The manager and the manager's assistant have been outstanding in their support and guidance through the whole process of moving my mother from her previous respite care home to her permanent care at The Vale care home. Always available for advice and guidance through what has been a very stressful period for the whole family. Ensuring both my mother's and family's priorities have been taken care of. My mother has settled in very quickly, gaining a new best friend. The supporting staff are very helpful and cater well for all her medical and dietary needs. A variety of menus ensures she eats well. Her room is a lovely size and well decorated with her personal belongings and pictures installed by the maintenance team, making it very homely. Regular entertainment for the residents, music often playing when I visit with residents often up dancing. We are pleased she is in a safe, secure and friendly environment. I cannot speak highly enough of the manager and her staff.

Such a warm and inviting home. The staff are very friendly, helpful and always jolly. The residents appear happy, content and well cared for. My friend has settled in very well and is thriving since moving into The Vale. A big thank you to everyone from the bottom of my heart.

The staff have been kind, caring and attentive throughout my husband's stay at the Vale care home. All the staff have gone out of their way to be helpful and nothing has been too much trouble for them. This has included caring for me too. I was particularly impressed that within a week of him being there, the staff were talking to him about our grandchildren by name and commented that he always lit up when they were mentioned. There is a happy atmosphere and a homely feel.

I certainly recommend The Vale! The staff are very caring, friendly and efficient and do a great job of looking after my sister. Well done, and keep up the great work! I have every confidence that the staff do everything possible to care for my sister’s every need.

I would like to say a massive heartfelt thank you to everyone at The Vale for making my Grandad feel so at home, happy and taking such good care of him during his two years spent there. My sister and I, searched long and hard to find the perfect home for our Grandad, and The Vale certainly was that. The staff are caring, compassionate and loyal. Nothing was ever too much for them. When my Grandad was in his last few days, the staff cared and looked after us as a family just as much as they cared for Grandad, and for this, I’ll be forever grateful to them. I would have no hesitation in recommending The Vale Care Home, they are all so welcoming. You can visit anytime day or night. The food is lovely with lots of choices, and the staff are truly amazing with the residents.

As a family, we spent a long time searching for the right home for my Dad, and The Vale was perfect for him. It has a very warm, friendly, homely feel, and the staff are all amazing. The food is excellent, and the home is always clean. Dad really enjoyed all the entertainment and the visits from the barber. Dad lived there for nearly two and a half years, and we are so thankful to all the staff for their exceptional care of him and supporting us in his final days.

Every staff member at The Vale works hard to ensure that my mum is cared for at all times. We never feel the need to worry about my mum as we know that if there were any issues the staff would contact us or tell us on a visit. We have been kept up to date when policies have changed and never feel out of the loop. The Vale is a warm and friendly home that is run by staff who put the residents first. I personally am grateful to be able to visit Mum and know that staff go out of their way to accommodate visits, even in these strange times. A great safe place for any person to reside in. Thank you to all staff.

I would like to thank the manager and all of her staff at The Vale for their caring and friendly environment. My mother has lived at the Vale for several years now and in the past 10 months all the staff have helped my mother in this difficult time when she hasn't been able to hug me - keeping her calm and well looked after. I am very glad I found The Vale for my mother and am pleased with the friendly and kind environment that The Vale provides her with - I do not think my mother could be in a better place!

My aunt has been living at The Vale for four years. My brother and I chose the home for its kind, friendly staff, and the happy atmosphere in the lounge. Importantly, she is happy, always well cared for, and loves the carers. When we could visit, I would turn up unannounced, and always received a warm welcome. I've been impressed with the knowledge and understanding of my aunt's developing dementia, and always touched by the staff's compassion. That is always shown to her, but I've experienced it myself too, when I was bereaved a couple of years ago. I have often been impressed at the calm atmosphere in the home, which accommodates people who can get agitated or confused; the staff are on hand immediately when someone needs reassuring. I like the practice of staff completing paperwork in the lounge, so they are present, and can help quickly. No regrets about choosing The Vale for my aunt. It is her home, and I dearly hope she is able to stay there as long as she needs a place to live.

My mother has degenerative dementia and can only manage with high levels of care. She is happy and content in The Vale and has never complained about her care or treatment. During this last year she has been kept safe from Covid and certainly, at 90, she would not have survived if still living in the community. Although we have had only weekly window visits we have no reason to be concerned about her care. Although isolated from her real family during this unusual year we know she is happy with her new Vale family.

My Mum has been a resident at The Vale now for a few months. The care she receives is outstanding, the staff are thoughtful, polite and caring towards her. My Mum enjoys the food that is cooked and there is plenty of choices. Entertainment and activities take place during the week and the home is well maintained and clean.

I wish to thank all the staff who helped my sister to celebrate her 83rd birthday on 9th March 2020. Thanks also for making a lovely birthday cake for her.

The decision to move Mum into a care home was really difficult, however, once my Mum moved into The Vale, I found the staff supportive towards her, helping her with her day-to-day living. The manager is approachable, and nothing is ever too much trouble. My Mum's room is spacious and is kept clean.

My Mum has been at The Vale for 5 months now and during this time I have found the staff to be professional and friendly. There is a hairdressing salon where my Mum can get her hair cut and activities and trips out are arranged. The home smells clean and the food is good.

This is a great care home. My Dad is in the home, he is enjoying his time there, and is well looked after. There is always something going on from bingo to singers. The meals are lovely, and there is plenty of variety. The staff are wonderful, they work very hard, and the home is kept clean.

The staff at the Vale are available to talk and discuss any issues with my mum. The staff are kind and helpful and also caring towards all residents and family members visiting. My mum is always well cared for and happy. The staff always ensure that her safety is their first priority. There are always the same staff who are smiling, happy and always welcome us when we visit mum. The management ensures that everything runs smoothly, and are always available if we need to chat to make us aware of any changes in our mum's care needs.

My nan always seems happy and gets on really well with the staff. I cannot fault The Vale and the staff.

Very friendly environment. All staff are kind and helpful. Whenever I visit my Mother all the residents appear happy and comfortable. They have lots of activities in the week. My Mother is always relaxed which says a lot for all the staff's efforts! I am very happy with the care and affection all the staff give to my mother.

From my husband and my first visit, we found The Vale very friendly and homely. The staff are kind and considerate.

The staff there are so lovely, welcoming and friendly. We have not seen Mum as happy for years as she was at The Vale. She loved it there. The manager and her deputy are amazing and they get to know them individually and what works for each of them to make them happy. We can’t thank them enough for getting to know her so well and being able to help her so much. We have some amazing photos of Mum joining in with the great activities. The manager and team certainly have created a loving place there.

Nice friendly environment, the staff are always happy to help. The residents always look very happy.

The staff are hard working and I admire them for the job they do. I find them friendly and polite. I now have peace of mind that my mother is safe and has the level of care that I could no longer provide. I visit mum 2-3 times a week and have gotten to know the staff, so I have confidence in their abilities - if mum's not well, they call the doctor (antibiotics this month). If her teeth go missing, they contact the dentist.

The Vale provides a lot of stimulation for the residents both on a personal level or group. The food is imaginative and good, both these things are important to my mother as she enjoys both. She is content at The Vale which makes me happy.

The Vale is a home offering good care and friendship to all residents. Staff are continuously monitoring frail and vulnerable residents. Residents look clean and tidy. Activities to promote mobility and mental activity are regularly done. Activities including local churches and schools take place. Medical assistance is quickly obtained if required.

My Mother moved to Woodside care home in September 2023 and quickly settled in. She has a lovely room, which is kept immaculate by housekeeping as are her clothes. The size of the home and small number of residents mean that no communal space ever seems crowded, residents can make use of the dining room, the large lounge, and the TV room, and there is always a quiet corner to be found. There are a variety of activities, from gluing and sticking, to choir concerts, seasonal parties, etc. which residents can benefit from and be involved in, with a patio area stocked with garden items and plants. My Mother had a few hospital stays and on her return, I could not fault the care and attention she received from staff. The whole team is very approachable and committed to providing their best at all times. My Mother has a marvellous relationship with all the staff. We count ourselves very lucky to have found Woodside care home, and indeed the marvellous team that work so hard each day.

From the moment that Mum arrived at Woodside care home, she was treated with the utmost care and respect. Her room was clean, warm, and welcoming. I love the fact that all residents are encouraged to go to the day room rather than be left alone in their room, though if wanted, they can. Mum has been encouraged to go to daytime activities, which she has done. The food is more than adequate and Mum enjoys everything that is cooked for her. The staff interacts with the residents, by sitting and chatting, cuddling them or just making them laugh. The main thing for me is that my Mum is happy and contented. Nobody wants to put their loved ones into a home, but if they are happy, it helps so much.

I am very satisfied with the care my mother is receiving at Woodside Care Home. Woodside has recently had renovation work done to it which has really modernised the entire home. During my mother's time at Woodside I have found the staff to be polite and caring. The food is good with there being plenty of choice and the activity coordinator does a great job in engaging and entertaining the residents.

My father has been in here since October, he settled in so quickly and it's not hard to see why. The building is beautiful, very clean, tidy and homely and the staff, every single one I've met, including the kitchen team, are just great! So friendly and kind! Nothing is too much trouble it seems. Today I had trouble with the snow when trying to collect Dad to take him out for lunch, unable to head out the staff invited me in instead. They happily sat me down for Sunday lunch which was really good, a big roast beef. I watched the staff treat each and every resident with care and kindness, way above and beyond what I would have expected all that time ago before Dad first moved in. I am so grateful to the whole team for the care and support they give my dad! Thank you from us all!

My husband has been in Woodside Care Home since August. I am really pleased with the care he is getting The staff are always around and are happy. My husband has made friends and is happy there. Meals are very nice and plenty of them. Woodside is very clean and my husband has a lovely room. I am very pleased with the choice I made for him.

An enormous thank you for all the hard work, love and care that you put into yesterday's Jubilee party. You made my husband very happy and my daughter and myself too. We are so fortunate to have found you all to take over when we couldn’t. One staff member, in particular, thank you for your funding efforts for entertainment. God bless you all.

I feel very lucky to have chosen Woodside as I know my mother is in safe hands. I’m very happy with how the staff look after my mother, they are caring and carry out their job in a professional way. The food is good with homemade meals being made each day as well as drinks and snacks offered throughout the day and the care home is clean and warm.

We recently took the tough decision to put Mum into a home as she needed constant care for her dementia and after only a few weeks of being there today I had my mum back. She was so happy and couldn’t give the staff enough compliments. They truly are unsung heroes who don’t get enough praise for what they do. My family are so grateful to you all and it’s nice and comforting to know that my mum's in safe hands. I'll remember to bring more cakes when I visit next weekend...you all deserve a treat once in a while!

My mum is currently residing at Woodside and I’m very happy with the care she is getting. The staff are patient with her and give her the time and attention she requires. My mother tells me that the food is nice and Woodside accommodates her requests for drinks and snacks etc. and the home itself is clean and tidy.

I have seen first-hand the level of care Woodside has given to my dad and can safely say the care he has received is good. The staff are polite and pleasant at all times, activities take place on a regular basis and the meals are excellent.

My dad was only at Woodside Care Home briefly. The team of care workers were completely wonderful! He died in their care, and they could not have done any more. I sat with my dad; endless tea was offered, and they even fed me. The team were 100% fantastic, and I cannot recommend this place enough!

The environment at Woodside is excellent. There are plenty of seating areas as well as lots of outdoor space for residents to go out into. My Dad's room is kept clean and tidy and nothing is ever too much trouble. The staff and management are very committed and have looked after my Dad exceptionally well. I can’t thank them enough.

I speak to my mother on a daily basis and find her in good spirits, even during these difficult times. The staff are friendly and caring towards her and she is happy with her room and the care she receives. My mother has dementia and is encouraged to join in with the activities, which she enjoys and benefits from.

My father has been at Woodside for a little over a year now and so far, the care he has received has been excellent. The staff are caring and nothing is too much trouble. There is plenty of food and drink and there is a variety of activities for him to do and take part in. They have done an excellent job, keeping my father safe during this pandemic which I am so grateful for.

We moved Mum to Woodside in January 2020, from another local care home. I wasn't happy with the way Mum was being treated, so my main priority was a high standard of care and sense of dignity. Woodside has this in spades. From the start, I could tell it was a caring, homely environment where care is taken very seriously, from comfort and the floor pads which alert staff to residents getting out of bed, to medication. The carers were all doing just that, caring. Not sitting about, filling in paperwork and ignoring residents' needs or chatting to each other. The place is bustling with staff and the delicious food never stops coming out (from the huge kitchen) which suits Mum! She was welcomed by everyone and sat down with a nice cuppa and afternoon tea. The place is dated and being renovated, so don't judge it on aesthetics – if you look closely, everyone feels at home, so it actually feels just right for the residents. And the manager is super responsive to my questions and concerns.

Woodside is an exceptional care home. Just before Christmas 2019, my mother was unwell and couldn’t stay at home. Management recognised our predicament and immediately allowed my mother to stay with them for respite care. All of the staff are amazing. Nothing is too much trouble for the staff and they have taken away the concerns and worries of looking after an elderly relative. Mum had always intended to return home with a private care support service but having spent time living at Woodside, Mum decided to stay on as a permanent resident. As a family, we are confident that Mum is being well looked after. She has plenty to eat and plenty of cups of tea. There are organised activities and always staff around to support the residents. Outside of the coronavirus lockdown, we are able to visit Mum at any time. I would definitely recommend Woodside to others looking for a care home.

The level of care the staff give is superb, it gives me peace of mind to know that my Dad is being so well cared for. There are group and one to one activities ranging from puzzles to singers coming into the home to entertain everyone. My Dad's room is clean, comfortable and warm. Thank you all.

The home, communal area and Mum's room is kept clean and tidy. My Mum is well cared for and whenever I visit, she is well dressed. The staff are fantastic, nothing is ever too much trouble and the meals are well presented and plentiful. Should my Mum ever want a snack or drink throughout the day or night, it's never a problem.

Woodside has provided brilliant care for my mother, who has dementia. The staff are caring. and my Mum seems very happy. I visited several care homes before choosing Woodside, it has a very homely feel to it, and I am kept informed about how my mum is doing. Thank you all for the work you do.

My Dad has been at Woodside now for several months. During this time we have found the staff to be very friendly and caring. The home manager is very approachable, should I ever have any questions about Dads care she is always happy to discuss this with me. The home is currently having an extension being built, which has created a bit of mess, but despite this the home is kept clean and tidy.

My Mum has been in need of full time care for quite a while and residential care is something I have been very reluctant to consider. But Mum is currently at Woodside and I was so impressed with the level of kindness and care I and my family have witnessed her receiving.

My Mother has been a resident in Woodside Care Home for over a year. I just want to say what incredible Staff you have at Woodside, their dedication, care and love towards their residents (& their families) is wonderful. Please do look after this incredible group of people as Woodside would be very much the poorer without them. You should be very proud.

Mum stayed at Woodside for 3 weeks and as I guess is normal, she felt nervous and apprehensive when she first arrived, however, we did not need to worry ourselves for leaving mum "alone" in a new room, the staff are fantastic, helpful and always ready to help, assist and advise. Mum is at home now, the stay was a respite period but on taking her back home, she is now beginning to think that this is where she would like to be, so watch this space.

My father has been a resident since June 2015. He initially found it hard to adjust but the management and staff made the difficult transition as smooth as possible. I cannot praise all the staff highly enough. Dad was provided with all his needs in a caring compassionate and safe environment. The staff have a very good understanding of the demands of residents with dementia, which I am sure gives their care a premium edge. Dad celebrated his 90th birthday recently and when he returned after, we took him out for lunch and a nice surprise awaited him on his return, a party with entertainment. It really made his day. We have always been made welcome when we visit and we are always asked if we would like a cup of tea or coffee. One of the most welcoming aspects of Woodside has been the peace of mind that their care has brought to us. They care about the wider family, not just the resident. This was most evident when my father passed away recently after a short illness. Thank you all at Woodside.

My father has been a resident since September 2017. The staff are attentive and genuinely caring. My father has advanced dementia and his complex needs are met consistently and to a high standard. The home environment is welcoming and the atmosphere is calm and relaxed. Management and staff really do go the extra mile to welcome not just the resident but family involvement too. My father is treated with dignity and respect.

It's a year on - Mum has been at Woodside care home since August 2016. My two sisters and I each visit the care home weekly and are extremely pleased with the level of care our mum receives. Mum is not very sociable and keeps strange hours - but we are impressed with the level of attentiveness Mum receives. As soon as we get there the care assistant will tell us where she is, they seem to know exactly where each of their residents are at any given moment. Even though Mum is not particularly sociable she still gets included in outings and enjoys these little trips out. Whenever my sisters or myself visit we are welcomed with a smile and never feel we are getting in the way. Very happy with Woodside care home, thank you to all the staff.

Nurses are so kind and thoughtful. Very compassionate in their jobs. Plenty of facilities and room is always clean. Couldn't ask for a better service for my sister.

Residents are treated like kings and queens and are constantly asked if they are alright. All staff are familiar with resident's names which add a personal touch and ensures a homely atmosphere. Juice is always available in several locations and the tea trolley has regular outings. The food is good with meals being varied but also of the traditional type favoured by the older generation. Visiting is allowed without an appointment and a warm welcome can always be guaranteed at the front door. The manager's door is always open to both residents and visitors.

Very clean and well looked after. Staff are very nice and kind. Lots of love for the for the residents. When you arrive to visit, you are made to feel so welcome. I cannot fault anything.

My father has been a resident from February 2017 and still resides there, and I could not wish for a better place for him to live. They meet all his needs etc, the staff are very friendly and I could not wish for better people to look after him.

Woodside is a very pleasant and homely place, the staff are excellent and nothing is too much trouble. Dad seems settled and is looked after well. The home is a little dated but is in the process of being updated, the staff strive to maintain a homely, loving place. I couldn't wish for better care for dad.

The staff are all kind and considerate and keep you well informed about the resident. My husband has settled quite well considering he has vascular dementia.

My mother was at Woodside for over three years and has been very well looked after during that time. The home always has a warm and bright atmosphere and the team always very caring, creating a cosy and family feeling for residents and visitors. We have always been kept fully informed of her health and any other issues, and had a good level of communication with the team, especially during our weekly visits. We are very grateful for the care provided and never had to worry, as we knew she was in in the safest of hands. I have nothing but praise for the very professional but compassionate way in which they cared for my mother, especially towards the end of her life when a high level of personal care was required.

My Mother was always treated with respect and understanding during her time at Woodside. In the last weeks of her life, the carers showed her great compassion. The family visited day and night so could experience first hand the dedication and professionalism shown by everyone there. To say a lovely family atmosphere is apparent sounds a cliché but is nevertheless true, as we were always made to feel very welcome. It was a great comfort to us that Mother looked on Woodside as her home. Our genuine thanks to you all.

My two sisters and myself did lots of research before choosing Woodside - looking at many care homes throughout SE Kent. We were all impressed with the level of friendliness and care we saw in Woodside - and importantly there is lots of room too so residents can choose where they wish to spend their time.Our mum has been in Woodside a few months now, and each of the three of us have visited numerous times, and have never seen anything to change our opinion of Woodside as being a lovely care home.

Mr G C Reynolds my partner of 28 years has been in the care of Woodside for the last three and a half years. The last two years due to a change of management and staff have been an incredible change for Woodside for the better. I can not praise Jan, Jenny and the staff at Woodside for there dedication, hard work and caring professional approach not only to their clients, but there family members is exempt and very supportive whatever the situation maybe. Because of my husbands deterioration its to my great sadness he has been moved to a home that can give him the specialist care he now needs. We will miss Woodside a great deal. Thank you doesn't seem enough for all the wonderful care my husband has received and the difference Jan and her team have made in such as short time.